Conversational AI for
Enhanced Customer
Service Fulfillment
Achieve Enhanced levels of Customer Care Fulfillment Success
with Omilia’s AI-based Self-Service Solution
Omilia named a Leader in Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment
Omilia named a Leader in the 2023
Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Omilia Cloud Platform
Conversational Voice
Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.
Authentication & Anti-Fraud
Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.
Conversational Chat
Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.
Conversational Insights
Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.
Ready-to-Go for your Industry
Banking/Finance
Save time and money with automated banking transactions. Fast deployment, hypertuned, out-of-the-box recognition and understanding of all key concepts for banking domain.
Insurance
Ensure quality care and hassle-free support with AI. Bridge the gap between customer expectations and service delivery with smart automation.
Retail
Transform the shopping experience and make every conversion a returning visitor. Create personalised experiences and smooth customer journeys from “add to cart” to post purchase support.
Utilities
Manage your CX by streamlining the service process, reducing the impact of high call volumes on customer service during outages, and making routine tasks associated with utility accounts easier and faster to navigate.
Calculate your ROI from
Conversational AI
Out-of-the-box
industry models
No-code enterprise-scale customer service automation across voice and text channels. Hyper-tuned, out-of-the-box industry models specific to your customer service use case accelerate time to market. Bots complete tasks reaching 96% accuracy to increase self-service.
Out-of-the-box industry models
No-code enterprise-scale customer service automation across voice and text channels. Hyper-tuned, out-of-the-box industry models specific to your customer service use case accelerate time to market. Bots complete tasks reaching 96% accuracy to increase self-service.
Driven by Results
Real World Results of Customer Service Automation and Digital Transformation
+ 1 %
Customers prefer
to use call-center
+ 1 %
Self-Service Usage
+ 1 %
Call-Capacity
+ 1 %
Accuracy
- 1 %
Internal Transfers
- 1 %
Average Handling Time
- 1 %
Agent
Operations Cost
- 1 %
Return callers
Customer Reviews
Don’t take our word for it
Sep 24, 2021
Reviewer Role:
CTO
Company Size:
500M – 1B USD
Industry:
Retail Industry
Excellent Solution for improving callcenter productivity
Excellent solution, Software as a service reduces overall deployment and makes high end solutions available at blazing fast delivery time.
Sep 17, 2021
Reviewer Role:
Applications
Company Size:
500M – 1B USD
Industry:
Communications Industry
OCP: best practice features
Working with OCP and the Omilia-Team was a great pleasure as every task at hand was solved quickly and clean. OCP features a very good NLU, an easy to use Frontend with a good Monitoring and Reporting.
Sep 15, 2021
Reviewer Role:
Other CxO
Company Size:
3B – 10B USD
Industry:
Finance Industry
Innovative, strategic partner.
True strategic partmer and thought leaders. They are easy to work with. They ate innovators and disruptors. very passionate about the client exoerience.
Sep 17, 2021
Reviewer Role:
Enterprise Architecture and Technology Innovation
Company Size:
30B + USD
Industry:
Finance Industry
Game-changing Conversational AI platform!
Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.
Sep 19, 2021
Reviewer Role:
Portfolio Manager
Company Size:
10B – 30B USD
Industry:
Finance Industry
Highly Advanced Conversational AI Products Backed By A Team Of Skilled Specialists.
Omilia has a great team of well experienced specialist resourced dedicated to the ongoing improvement of the product.
Sep 17, 2021
Reviewer Role:
Enterprise Architecture and Technology Innovation
Company Size:
30B + USD
Industry:
Finance Industry
Game-changing Conversational AI platform!
Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.
Sep 17, 2021
Reviewer Role:
Applications
Company Size:
500M – 1B USD
Industry:
Finance Industry
Excellence in Conversational AI service and products
Working with Omilia is nothing less than an exceptional experience. They provide domain expertise and application knowledge on how to better organizational, client and operational processes through their product offerings.
The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Integrations
Unlimited Integrations
Real-Time, omni-channel support for your client journeys
We bring AI to your favourite platform so you can meet your customers in the channel they use every day. Omilia is integrated with the biggest CCaaS providers and messaging platforms to make your Go-Live as quick as clicking a button.
Integrations
Unlimited Integrations
Real-Time, omni-channel support for your client journeys
Omilia in Numbers
1 + bln
Virtual Assistant Conversations
1
Enterprise Deployments in Production
1
Languages
1 +
Countries
Get started
with your personalized demo
Request a demo and learn how Omilia can help you transform your customer service experience with smart automation.