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Reinventing the Drive-Thru: How Omilia’s Voice AI is Fueling the Next Era of QSR Efficiency
In an industry where seconds matter and smiles sell, Omilia is helping QSRs turn every interaction into an intelligent, brand-building experience.
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Omilia Appoints Marios Fakiolas as Chief Technology Officer to Accelerate AI-Native Innovation
Omilia proudly announces the appointment of Marios Fakiolas as Chief Technology Officer (CTO).
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Omilia and Connex Cement Long-Term Collaboration, Driving Innovation in Conversational AI for Financial Institutions
Omilia and Connex are excited to announce a new milestone in their partnership.
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Harnessing the Power of Generative AI: Unlocking Value in Customer Service and Enterprise Workflows
Featured in Call Center Times Generative AI is emerging as a transformative force in customer service and enterprise operations. In this recent…
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Sanity-Check Your Contact Center Agents, Not Just Your Algorithms
A recent article from CMSWire sheds light on an equally critical aspect: the well-being of the agents themselves.
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Transforming Financial Services with Conversational AI: A New Era of Customer Experience
Featured in Call Center Times Financial institutions are rapidly integrating Conversational AI to meet rising customer expectations for speed,…
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Prioritizing the Human Element in AI: Training a Virtual Employee
Featured in iOT for all As generative AI continues to captivate the business world, organisations are investing heavily in its potential, but many…
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Your New Goal: Human and AI Synergy in Customer Interactions
Featured in RTInsights In this RTInsights article, Chris Adomaitis, Director of Solution Consulting at Omilia, writes about how organizations can…
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Managing Agent Challenges
Featured in Contact Center Pipeline Contact centers are facing a growing crisis of high agent turnover, burnout, and compliance risks, issues that…
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How Utilities Can Leverage AI to Meet Evolving Customer Expectations
In an era where customer satisfaction and regulatory compliance are paramount, adopting AI solutions positions utility companies to deliver…
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Future-Proofing Businesses: Strategic AI Adoption Requires a Human-Centric Approach
Featured in Smart Customer Service Businesses are eager to harness the potential of rapidly evolving AI. However, as highlighted in this article, by…
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Humans need to remain core to AI’s sustainable growth in the contact center
In an era where AI is rapidly transforming customer service, it's crucial to remember that technology should enhance, not replace, the human touch.
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