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Blue Star Ferries Greece

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Project details
Launch: 2007
Traffic: Millions of interactions / year
Short description: Omilia’s first ever Directed Dialogue Customer Care Portal that assists millions of customers every year in booking tickets, keeping track of arrivals-departures and paying with their credit cards.
Technology
IVR: IBM
PBX: Avaya
ASR: Omilia omASR v3
CTI: CT Connect
CRM: Custom
Service categories recognized:
An NLU Customer Care Portal that assists customer in booking tickets or keeping track of the arrivals-departures schedules etc.
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