CONVERSATIONAL AI SELF-SERVICE

The Omilia Conversational AI Self-Service Solution uses AI to provide enterprise-grade, human-to-machine and customer care experiences.

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One Platform for All Channels

Omni-Channel Customer Care with Voice + Text

Omni-Channel Dialog Management Platform

Seamless Omni-Channel Virtual Assistant

Technology that listens, understands and cares

The Omilia Conversational Self-Service Solution is the only AI solution in the market today that can boast not 1 but at least 27 production-grade contact centers globally, brings unique advantages to enterprises looking to employ Voice/speech or Text virtual agent, taking them into tomorrow’s AI powered services.

Omilia Virtual Assistant applications are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational experience across channels, including IVR, social messengers, web chat, smart speakers, mobile app, email and SMS. One platform, one integration – all channels, all formats; same impeccable conversational experience on all of them. 

We Achieve

96% Semantic Accuracy

4.26%* Speech Recognition

Word Error Rate.

Voice & Chat

Deployed Once Across
All Channels.

Service Creation Tools

Analysts easily create &
make changes to the application.

Pre-trained NLU Packages

Out-of-the-Box Intent
Categorization. **

* Case studies in major North American Finance enterprises

** xPert Packs®

Develop Once, Deploy Everywhere

Full solution offering, includes:

Dialog Manager platform: DiaManT®

NLU Engine: deepNLU®

ASR Engine: deepASR®

Conversational Biometric Authentication: deepVB®

NLU and ASR pre-trained packages: xPert Packs®

Vertical Specialisation for Banking, Insurance, Telecoms and Healthcare with xPert® packages: pre-loaded, out-of-the-box for recognition and understanding of key concepts and intents.

Service Creation tools for Business Analysts: create/make changes in the application as needed, no time waste or external dependence.

Agent Augmentation tools to support and coach them to collaborate with the AI platform.

Anti-Fraud solutions (Basic or Advanced) have been made available to provide centers with Fraud detection and prevention mechanisms.

The Solution Provides

Dialog Manager

NLU engine

ASR engine

Conversational authentication over Voice Biometrics engine.

Service Creation Tools for Business Analysts:

your team creates and makes changes as see fit.

Add-on Options

xPert Packs®

Οut-of-the-box packages for recognition and understanding of key concepts and intents.

Analytics tools, CX surveys and Anti-Fraud

Complimentary options readily available.

Deployment Options

Multi-tenant Cloud

On-Premise

ARRANGE A DEMONSTRATION

Our proven Omni-Channel technology is aimed at: 

Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers. 

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.