CONVERSATIONAL AI SELF-SERVICE
The Omilia Conversational AI Self-Service Solution uses AI to provide enterprise-grade, human-to-machine and customer care experiences.
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One Platform for All Channels
Omni-Channel Customer Care with Voice + Text
Omni-Channel Dialog Management Platform
Seamless Omni-Channel Virtual Assistant
Technology that Listens, Understands and Cares
The Omilia Conversational Self-Service Solution is the only AI solution in the market today that can boast not 1 but at least 70 production-grade contact centers globally, brings unique advantages to enterprises looking to employ Voice/speech or Text virtual agent, taking them into tomorrow’s AI powered services.
Omilia Virtual Assistant applications are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational AI experience across channels, including IVR systems, social messengers, web chat, smart speakers, mobile app, email and SMS. One platform, one integration – all channels, all formats; same impeccable conversational experience on all of them.
We Achieve
96% Semantic Accuracy
4.26%* Speech Recognition
Word Error Rate.
Voice & Chat
Deployed Once Across
All Channels.
Service Creation Tools
Analysts easily create &
make changes to the application.
Pre-trained NLU Packages
Out-of-the-Box Intent
Categorization. **
* Case studies in major North American Finance enterprises
** xPert Packs®
Develop Once, Deploy Everywhere
Full contact center solution offering, includes:
Dialog Manager platform: DiaManT®
NLU Engine: deepNLU®
ASR Engine: deepASR®
Conversational Biometric Authentication: deepVB®
NLU and ASR pre-trained packages: xPert Packs®
Vertical Specialisation for Banking, Insurance, Telecoms and Healthcare with xPert® packages: pre-loaded, out-of-the-box for speech recognition and natural language understanding of key concepts and intents.
Service Creation tools for Business Analysts: create/make changes in the application as needed, no time waste or external dependence.
Agent Augmentation tools to support and coach them to collaborate with the AI platform.
Anti-Fraud solutions (Basic or Advanced) have been made available to provide centers with Fraud detection and prevention mechanisms.
The Solution Provides
Dialog Manager
NLU engine
ASR engine
Conversational authentication over Voice Biometrics engine.
Service Creation Tools for Business Analysts:
your team creates and makes changes as see fit.
Add-on Options
xPert Packs®
Οut-of-the-box packages for recognition and understanding of key concepts and intents.
Analytics tools, CX surveys and Anti-Fraud
Complimentary options readily available.
Deployment Options
Multi-tenant Cloud
On-Premise
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.
