According to Gartner,
“Governance of chatbot applications, including the complexity of their requirements and the associated costs, varies enormously within a single enterprise”
– Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity
As per the report, ”In digital enterprises, chatbot requirements differ significantly in complexity and capability. As chatbot projects rise, often different vendors are selected by different groups, leading to redundancies. Executive leaders should enable establishing a consolidated strategy for enterprise chatbots.
“Executive leaders looking to establish an effective chatbot or virtual assistant (VA) strategy in their enterprises should:
■ Secure the budget for such initiatives and invest in change management.
■ Enable their direct reports in addressing the wide range of VA requirements by classifying them based on business-driven complexity requirements and common use cases.
■ Mandate the use of a single chatbot provider that can handle the broad range of requirements for all succeeding projects in the enterprise unless a division can prove it needs a different one.”
This report will help you develop an effective chatbot or virtual assistant strategy for your business and give you an insight of how these solutions will evolve over the next three to five years.