Info Hub

Omilia’s Info Hub is our resource center where we share insights, white papers, case studies and other relevant news concerning NLU in a contact center environment. Have any questions? Simply contact us and we will get right back to you!

Omilia Partner Seminars 2018

In early February 2018 it was our great pleasure to welcome partners from all around the world for a four day training event on our updated Omilia speech technology development tools. The event was a resounding success which would not have been possible without the participation of our fantastic partners!

Dimitris Vassos at the Enterprise Connect Innovation Showcase 2018

Omilia's founder and CEO Dimitris Vassos discusses the future of speech technology as part of the Enterprise Connect 2018 Innovation Showcase.

Omilia’s Quinn Agen at the Enterprise Connect Innovation Showcase 2018

Omilia's head of North American business development Quinn Agen discusses the use of Omilia NLU Speech Technology in the enterprise call center as part of the Enterprise Connect 2018 Innovation Showcase.

Transcending Chatbots to Deliver a Customized Customer Experience

A new white paper from Frost & Sullivan details why for many businesses, customer care is something of an oxymoron. Call centers are often viewed as a necessary expense: one that must be accepted to stay in business, but which generates very little value.

Upgrading to Natural Language Understanding: Challenges, Metrics, and Results

Alfa Bank's call center is available in four languages, has over 240 agents working in a 24/7 service environment and handles well over one million service calls a year. In examining their customer care service, Alfa Bank identified a number of old technologies that stood between them and a happy customer including a unwieldy DTMF Menu Tree, use of Structured / Directed dialogues and many different agent to agent transfers.

Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

Large Corporations (200+ agents / 4+ million calls per year)
Integrators & Contact Center Service Providers

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.