INFO HUB
AI is helping call centre staff handle a tide of angry customers
How AI can help businesses build a more empathic customer experience and de-escalate problematic situations within the contact center? Call…
Choosing Natural Language Processing Applications for Your Business
Natural language processing, or NLP, is a service that can understand the way we communicate in writing, speaking, and even…
What Brings Virtual Conversations to Life?
Speech recognition technology has been woven into our daily lives, so much so that we barely notice it. Every time…
Contact Centre Revolutionised: Route 101 and Omilia Announce Disruptive New Partnership
We’re excited to join forces with Route 101 to power improved customer experience across voice and digital channels in the…
How Conversational AI Brings a Human Touch to Customer Service
Chris Adomaitis | December 4, 2020 Companies that have harnessed the power of AI to resolve most customer requests are…
Omilia CEO, Dimitris Vassos, covering voice tech, AI, and modern banking and finance at “The Voice of Money”
Watch Omilia CEO, Dimitris Vassos, discuss how conversational AI is moving the needle for companies across sectors with Omilia state-of-the-art…
Why People Don’t Want To Talk To Bots | Dimitris Vassos, CEO and Founder, Omilia
Watch our CEO, Dimitris Vassos, in an interview that answers the biggest challenge for all the companies that are looking…
Omilia Partners with Lifesize to Bring the Power of Conversational AI to the Contact Center
Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer…
Boosting voice biometrics with speech recognition gives Omilia leg up in passive authentication
scroll down At Omilia we have a vision of where Speech Recognition / Natural Language technology should be and that’s…
Conversational AI: The Art of the Possible
Our VP of Business Development Quinn Agen discussed with Concentrix Allyson Boudousquie how Conversational AI can help Enterprises automate their…
Podcast – Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen
Our VP of Business Development, Quinn Agen was interviewed by Genesys Scott Nagel about the need for Voice Biometrics in…
Omilia R&D team participates in the Seventh Frederick Jelinek Memorial Summer Workshop, JSALT 2020!
Omilia will be present in the seventh in a series of six-week-long research workshops on Machine Learning for Speech Language…
Gartner Report: Market Guide for Speech-to-Text Solutions 2020
According to Gartner, “By 2025, 40% of all inbound voice communications to call centers will use speech-to-text technology.” – Market…
Omilia raises $20 million to continue its growth as a dynamic innovator of conversational AI
Omilia, a dynamic innovator in conversational AI, has raised $20 million from Grafton Capital to continue the growth and adoption…
Gartner Report – Coronavirus Outbreak: Short- and Long- Term Actions for CIOs
Coronavirus (COVID-19) Outbreak: Short- and Long- Term Actions for CIOs “COVID-19 has disrupted operations and will have prolonged impacts on…
Artificial Intelligence in Financial Services 2020
04th-05 Feb 2020, London, UK The event will tackle 2 key issues 01 How AI impacts the business model of…
Omilia Named a Strong Performer in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019
Omilia Named a Strong Performer in The Forrester New Wave™ : Conversational AI for Customer Service, Q2 2019 “With its…
Omilia participates in the 1st PyData Piraeus Meetup
Omilia had the pleasure to present some of the latest Natural Language Understanding advances in the frame of the 1st…
Omilia announces miniApps®!
We bring you a Disruption of “mini” proportions in Conversational AI Self Service While at the CCW-Las Vegas (booth 908)…
Major North American Bank Case Study Presentation @ Enterprise Connect, 2019
Major North American Financial institution presentation of case study during Enterprise Connect (March 2019) on how our Conversational Self-Service solution…
CRMXchange Interviews Omilia CEO Dimitris Vassos
Omilia CEO Dimitris Vassos is interviewed by CRMXchange Managing Partner Sheri Greenhaus at Enterprise Connect 2019. Omilia’s Omnichannel Virtual Assistant…
Omilia recognised as Company of the Year in the Top 10 Conversational Platforms of 2018 by CIOReview Magazine
Omilia is proud to have been recognized as the Company of the Year in CIOReview’s annual listing of the 10…
Omilia Amazon AWS Case Study
Amazon recently featured Omilia as a featured AWS case study, describing how we train our machine learning models in hours…
Omilia Partner Interviews
As part of our three day training event held in Athens in early 2018 we asked our partners to comment…
Omilia Partner Seminars 2018
In early February 2018 it was our great pleasure to welcome partners from all around the world for a four…
Dimitris Vassos at the Enterprise Connect Innovation Showcase 2018
Omilia’s founder and CEO Dimitris Vassos discusses the future of speech technology as part of the Enterprise Connect 2018 Innovation…
Omilia’s Quinn Agen at the Enterprise Connect Innovation Showcase 2018
Omilia’s head of North American business development Quinn Agen discusses the use of Omilia NLU Speech Technology in the enterprise…
Transcending Chatbots to Deliver a Customized Customer Experience
A new white paper from Frost & Sullivan details why for many businesses, customer care is something of an oxymoron.…
Upgrading to Natural Language Understanding: Challenges, Metrics, and Results
Alfa Bank Ukraine is the part of Alfa Group Consortium, one of the largest privately owned investment groups involved in…