Info Hub

Creating and fine tuning an ASR engine is a CPU intensive task. Omilia trains deep neural network and machine learning tasks over swarms of thousands of CPUS in the amazon cloud to fine tune ASR in new languages in days (as opposed to weeks or months).

As part of our three day training event held in Athens in early 2018 we asked our partners to comment on our updated Omilia speech technology development tools and to give their thoughts on the future of assistant speech technologies.

In early February 2018 it was our great pleasure to welcome partners from all around the world for a four day training event on our updated Omilia speech technology development tools. The event was a resounding success which would not have been possible without the participation of our fantastic partners!

Omilia's founder and CEO Dimitris Vassos discusses the future of speech technology as part of the Enterprise Connect 2018 Innovation Showcase.

Omilia's head of North American business development Quinn Agen discusses the use of Omilia NLU Speech Technology in the enterprise call center as part of the Enterprise Connect 2018 Innovation Showcase.

A new white paper from Frost & Sullivan details why for many businesses, customer care is something of an oxymoron. Call centers are often viewed as a necessary expense: one that must be accepted to stay in business, but which generates very little value.

Alfa Bank's call center is available in four languages, has over 240 agents working in a 24/7 service environment and handles well over one million service calls a year. In examining their customer care service, Alfa Bank identified a number of old technologies that stood between them and a happy customer including a unwieldy DTMF Menu Tree, use of Structured / Directed dialogues and many different agent to agent transfers.