CJSC MTBank is a modern commercial bank in Belarus which provides a full range of services to corporate and private clients. The MTBank call-center works 24/7 and processes more than 150 000 contacts monthly. Many customers use a mix of languages (Russian and Belarusian) which was considered a potential problem for any natural speech recognition solution.

MTBank and Omilia successfully a realised a NLU technology project which now serves over a million calls annually, processing over 20% of customer calls through self-service. This project provided clients with a more modern and convenient self-service method while increasing the speed of service and reducing the amount of incorrectly distributed calls between call-center departments.