NICE Names Omilia top DEVone Partner

Omilia

June 6th, 2023

 

We are delighted to announce that we have been named DEVone Partner of the Year by NICE at their Interactions 2023 event in New York. 

 

NICE DEVone ecosystem is one of the largest developer communities dedicated to making extraordinary customer experiences. The judges selected the winning partners for devoting significant effort to refining their expertise via educational certifications and driving differentiation for customers.

 

Since adding Omilia’s conversational artificial intelligence technology stack to the NICE CXexchange, we have gone on to successfully deliver ready-to-use applications for customers across the globe, integrated with NICE CXone™, including Millennium Trust, AON, CarMax, Johnson Controls Inc, PSEG and Ecolab.

 

“We invest in strategic partnerships to revolutionize customer experiences and collaborate with partners who share our passion for delivering exceptional customer service,” said Dimitris Vassos, CEO of Omilia. “Acknowledging growth and client feedback, this award further demonstrates our commitment to make advanced conversational AI technology more accessible and achieve enhanced levels of customer care fulfillment success for our clients.”

 

Leveraging artificial intelligence and automation that provides easy-to-deploy speech-enabled virtual assistants and AI chatbots, Omilia is helping large enterprises to provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform, enabling:

 

  • • Conversational customer care for voice and digital channels;
  • • Voice biometrics for passive and dynamic conversational authentication; and
  • • Advanced speech analytics.

 

Agile CCaaS systems have become the standard for making advanced customer service practical in contact centers. As AI develops at extraordinary speed it is penetrating all components of differentiated CCaaS solutions. Omilia provides a comprehensive AI solution, tightly integrated with NICE CXOne to deliver self-service that drives down cost and improves the customer experience. 

 

We are delighted to win this award.

Omilia