DiaManT® Anti-Fraud
DiaManT® Anti-Fraud mechanisms provide detection capabilities for proactive end-to-end fraud prevention with 360° closed-loop Anti-Fraud and Self-Services.
Fraud Prevention Features
Fraud Prevention mechanisms are built into the natural language conversational application, meaning that DiaManT® can challenge the caller with additional security questions, in addition to the biometric voiceprint score, as well as analyze various call/session characteristics.
Call Audio and Telephony Analysis
Geo-location Cross-checks
Hand-crafted MO analysis & Scoring
Device Type Analysis
Credit Card Profiling & Scoring
Support for Caller ID Whitelist & Blacklist
DiaManT® Anti-Fraud Risk Level Scoring
Risk Levels The DiaManT® anti-fraud algorithm generates a Risk Level associated with each call.
DiaManT® Action
Escalate to Fraud Department for Review
DiaManT® Action
Ask Traditional Security Questions
DiaManT® Action
Provide Service
Combining DiaManT® Anti-Fraud with deepVB®
DiaManT® Anti-Fraud and deepVB® are complementary:
deepVB® is for authentication and known fraudster detection with the benefits of better client experience, increased productivity and lower agent operation cost, and lower fraud risk.
DiaManT® Anti-Fraud is for fraud detection for lower Fraud Risk.