Open for Development
Build brand-unique natural language applications for customer care with highly engaging user experiences and human-like conversational interactions.
The power to develop
With Conversation Studio® you can create, manage and edit conversational scenarios within minutes, and build advanced dialogs to manage the conversation flow with customers.
Leverage and build on top of Omilia’s Xpert® packages
Edit and organize lists of concepts
Design System Actions
Map user intents into actions: Self-Service, Transfer, Disambiguate, or Re-ask
Intents are created by combining different annotations — “What the user wants”
Define Concept Dictionaries
Organize lists of Concepts into Dictionaries. Each Dictionary is an Annotation. The Dictionaries group concepts of the same kind. You can create different combinations of Annotations to cover more complex cases of customer input.
Intents are implemented by combining Annotations. You can apply Intent selection criteria based on annotation features. One Intent can be implemented by various “Criteria Blocks”.
Now you're in control
Build, test, and deploy your virtual agent directly from the deepNLUStudio®. Once published, your application will process voice or text input in a conversational UI with your end-users.