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Humans need to remain core to AI’s sustainable growth in the contact center
In an era where AI is rapidly transforming customer service, it's crucial to remember that technology should enhance, not replace, the human touch.
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Speech Analytics Expands Beyond Voice
Featured in Speech Technology Speech analytics is undergoing a major transformation, evolving from basic post-call keyword detection to…
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Omilia Announces Launch of Pathfinder
Omilia launches Pathfinder to drastically reduce Conversational AI deployment times by 80% Athens, 18th July 2024 – Omilia a market…
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How AI Powers Up Utility Companies’ Customer Engagement
Featured in Industry Today In the rapidly evolving energy sector, utility companies are leveraging AI to revolutionise customer engagement. In this…
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Beyond the Chatbot: Omilia’s AI Revolution in Customer Service
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How AI is Helping Retailers Manage Ebbs and Flows in Demand to Elevate the Customer Experience
Featured in Telecom Reseller Discover how Omilia is leading the AI revolution in customer service in this interview with Omilia CEO and co-founder…
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AI’s role in transforming customer engagement for utilities
Featured in Factor This Utility companies are increasingly adopting artificial intelligence to modernise customer engagement amid rising operational…
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Omilia deploys conversational AI to improve customer interactions
Featured in CIO Through the use of advanced Conversational AI, Omilia enables better customer service automation for enterprises across several…
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Four Predictions for the Contact Center of the Future
Dimitris Vassos, CEO and co-founder of Omilia, shares deep insights into industry shifts and what the future holds.
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Omilia Joins Talkdesk® AppConnect™ Marketplace
Talkdesk AppConnect™ is an industry-leading customer experience solutions marketplace featuring a broad range of advanced applications,…
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How biometrics can fight back against AI voice deepfakes
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AI Leadership Insights: Conversational AI
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