Blog

Keeping up withcall center KPIs in Utilities Often, companies base call center leaders’ bonuses on their IVR’s performance. With personal compensation on the line, we look at how call center leaders can be sure they’re...

Discover how AI-powered IVR systems can revolutionize utility communication during natural disasters. Chris Adomaitis, Director and Solutions Architect at Omilia, discusses the importance of scaling up with modern technology, ensuring reliable customer service in emergencies....

What does Omilia’s Agent Assist have to do with Iron Man’s J.A.R.V.I.S. and how might an AI co-pilot take agents' job to the next level?

Defeating Voice Deepfakes to Make Voice Biometric Authentication Secure In an increasingly connected world, the importance of voice recognition technology for securing personal and financial information has become paramount. Voice biometrics have long been a...

LLMs: The Missing Piece to Restoring the Human Touch in Automated Interactions LLMs: The Missing Piece to Restoring the Human Touch in Automated Interactions Once upon a time, in a world where telephones were the...

Customer Service Automation: How to automate your CX to reduce costs and increase CSAT AI Customer Service Automation: The Benefits and Considerations As digital transformation accelerates across industries, companies recognize the importance of customer service...

Let's explore how a secure and compliant Conversational AI (CAI) solution can help banks move customer experience and fulfillment from business priorities to mission accomplished.

What is Conversational AI? A 2023 CAI Customer Service Guide Conversational AI: What is It? For years, having a productive conversation with a computer was solidly in the realm of science fiction. On Star Trek,...

Large language model (LLM) AI chatbots like chatGPT are currently all the rage, impressing users with the ability to respond to people in a surprisingly human and natural way.

Done right, the CCaaS migration from on-premise to cloud-based call center presents a significant cost-saving opportunity, but it must be implemented with care.