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Large language model (LLM) AI chatbots like chatGPT are currently all the rage, impressing users with the ability to respond to people in a surprisingly human and natural way.

Done right, the CCaaS migration from on-premise to cloud-based call center presents a significant cost-saving opportunity, but it must be implemented with care.

Many banks are using Conversational AI (CAI) technology that cannot easily adapt to change. Read more to learn the key to getting ahead in a fast-moving AI world.