Make your guests feel welcomed and cared with conversational AI powered experiences
Reduce call center costs while improving guest
services with our AI-powered virtual assistants.
Make your guests feel welcomed and cared with conversational AI powered experiences
Reduce call center costs while improving guest services with our AI-powered virtual assistants.
Combat Loyalty Program Fraud and Improve Customer Service
The hospitality and travel industries face various challenges, including fraudulent activity that exploits loyalty programs and the great resignation of customer service agents. Companies are investing heavily in their online and mobile presence to remain competitive and migrating to cloud-based platforms to replace outdated on-premise systems. These changes are essential for organizations to differentiate themselves and drive customers to existing services while navigating the industry’s uncharted waters.
Omilia’s conversational AI technology helps companies enhance their guests’ experiences, reduce costs, and increase revenue. Our technology automates the booking and reservation experience, reduces call abandonment and provides support in multiple languages. With Omilia, hospitality and travel companies can improve customer service while staying competitive in their rapidly changing industries.
Enhanced Fulfillment of Customer Inquiries
Omilia’s conversational AI solutions enhance the guest experience by providing efficient and personalized interactions. For instance, guests can make room reservations, access hotel amenities, and receive answers to frequently asked questions through our conversational chatbot. The solution also enables hotels and resorts to support international travelers in various languages, a historically challenging and costly service for contact centers to staff.
Direct callers to existing online and mobile services, Increasing bookings through 24/7 availability
Improve employee satisfaction, and allowing staff to focus on guests at the front desk
Understand foreign languages, difficult-to-understand accents, and muffled sounds, improving customer satisfaction and reducing call handling time
Reduce the need for customer service staff to handle trivial requests
Hotel and Flight Booking
Collecting Feedback
FAQs
Complain managemant
Enhanced Fulfillment of Customer Inquiries
Omilia’s conversational AI solutions enhance the guest experience by providing efficient and personalized interactions. For instance, guests can make room reservations, access hotel amenities, and receive answers to frequently asked questions through our conversational chatbot. The solution also enables hotels and resorts to support international travelers in various languages, a historically challenging and costly service for contact centers to staff.
Direct callers to existing online and mobile services, Increasing bookings through 24/7 availability
Improve employee satisfaction, and allowing staff to focus on guests at the front desk
Understand foreign languages, difficult-to-understand accents, and muffled sounds, improving customer satisfaction and reducing call handling time
Reduce the need for customer service staff to handle trivial requests
Hotel and Flight Booking
Collecting Feedback
FAQs
Complain managemant
Streamlined Reservations and Inquiries
Ιmprove operational efficiency by automating the booking and reservation experience. Customers can book their flights, hotel rooms, and other travel services through our voice and chat platforms, reducing call abandonment rates and handle times.
Automate room reservations and service inquiries saving time for both staff and guests.
Provide guests with information about the hotel, amenities, and surrounding area, and answer frequently asked questions.
Assist with hotel amenity reservations, such as tables at restaurants or spa services, and gather customer information through questionnaires.
Filter basic inquiries through the virtual assistant, reducing call abandonment before a live agent is needed.
Prevent Fraud and Protect Your Loyalty Program
Omilia’s voice biometric authentication technology is a robust fraud prevention measure for loyalty programs, ensuring the security and protection of members’ rewards. Our solution provides an extra layer of security for loyalty programs, giving customers the peace of mind they need.
Provide a strong extra measure to reduce fraud in loyalty programs, a common issue in the hospitality industry
Reduce fraud throughout the
entire customer journey
including in the IVR and at the
agent desktop
Safeguard against social engineering
by using voice biometrics that works while an agent speaks to a caller
Increase security and trust
protecting both the customer and your business from fraudulent activity
Learn How Omilia Can Help Hospitality and Travel Organizations Streamline Operations and Boost Sales