IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment Report
Omilia named a Leader in General Purpose Conversational AI Software
Voice and omni-channel capabilities: Omilia has impressive omni-channel capabilities. Its customers praised the quality of its native voice-based capabilities, from speech recognition to voice biometrics, as well as the ease of redeploying conversational AI applications on other channels such as web chat, SMS, or WhatsApp.
Strong innovation partner: The Omilia customers that IDC spoke with liked its high-touch customer support model, with regular dialogue between the vendor and its customers and transparent communication about road map items. In addition to its current capabilities, customers cited Omilia as a trusted partner for future innovations.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
Source: IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, By: Hayley Sutherland, Andrew Gens, and Dave Schubmehl, November 2023, IDC # US49988023