Forrester Research has recognized Omilia as a Leader in its evaluation of conversational AI platforms for customer service. According to Forrester’s report, “Omilia is a good fit for highly regulated or security-first organizations looking for a highly scalable voice-first platform that enables large development teams to work together efficiently.”
Why Omilia Was Named a Leader
The Forrester Wave™ evaluation assessed vendors across current offering, strategy, and customer feedback. Here’s what Forrester found about Omilia.
Voice-First, Governed AI Platform
Forrester’s report noted that “Omilia provides a voice-first conversational AI platform built around tightly governed agents,” with proprietary speech models, fine-tuned SLMs, and centralized model governance designed for large, regulated, multilingual environments.
Security-First & Highly Scalable
The evaluation states that “Omilia provides strong AI guardrails and support for numerous security standards including FedRAMP. The platform is highly scalable, and Omilia reports strong uptime numbers.” It offers strong multimodal capabilities and omnichannel connectivity.
Strong Partnering & Strategy
Forrester’s report found that “Omilia maintains a strong partnering model with significant OEM relationships that keep it from being just another point solution for the contact center.” Customers see Omilia as a collaborative partner, and the company invests in R&D at levels comparable to peers in this evaluation.
“For us, being recognized as a Leader by Forrester underscores our mission to deliver a voice-first Customer Experience platform that enterprises can trust – the only self-learning agentic CX platform that continuously improves itself without manual tuning, and can go live in days.”
Claudio Rodrigues, Chief Product Officer, Omilia
Get Your Complimentary Copy of the Forrester Wave™ Report
Access the full report, The Forrester Wave™: Conversational AI Platforms For Customer Service, to learn how Omilia was evaluated and why we were named a Leader.
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