Case Studies
Scaling Service Excellence: Discover’s Journey from Legacy IVR to Cloud-First Conversational AI
Discover Financial Services shares how it modernized its contact center with Omilia’s conversational AI, boosting self-service, and CX.
Case Studies
Storm-Proof Future Ready IVR: How Omilia’s AI Reshaped PSEG’s Contact Center
PSEG needed a modern, flexible, AI-driven solution that could improve automation, enhance customer experience, increase containment rates, and…
Case Studies
AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service
Fast food meets fast innovation! Taco Bell has teamed up with Omilia to transform drive-thru order-taking with
Voice AI technology.
Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…
Case Studies
Powering Efficiency: PSEG’s Conversational AI Transformation
Listen to a presentation from PSEG on how they are reducing service costs, improving operations and enhancing the customer experience.
Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
Case Studies
Maximizing Efficiency in Public Employee Retirement Services with Conversational AI and Voice Biometrics
Challenge The company was looking to improve the customer experience in their call center and to automate more of their IVR services: The company…
Case Studies
Accelerating Automation for a Financial Services Company with Conversational AI
Customer Established in 2000, this company provides health, wealth, retirement, and benefits solutions to over 6 million individual and…
Case Studies
AI-Powered and Fraud-Proof Customer Service for a Large Credit Union
Challenge The customer was running an aging Cisco on-premise infrastructure that they wanted to modernize and move to a fully cloud-managed Unified…
Case Studies
Leading Multinational Financial Services Company Boosts Customer Satisfaction with Conversational AI
The company’s chief architect stated, “We were facing a major problem with our older IVR system. It was going to end-of-life, and it was…
Case Studies
Eurobank Cuts Costs and Elevates Service with Omilia’s Conversational AI
Following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled…