Redefining Human-to-Machine Communication Experiences

With over two decades at the forefront of AI-driven customer experience, Dimitris Vassos has redefined how enterprises engage with their customers. Starting his career at IBM UK in 1997, he played a pivotal role in deploying global voice technologies across 70+ countries before founding Omilia in 2002 — long before Conversational and Agentic AI became industry buzzwords. Under his leadership, Omilia has evolved into one of the most advanced Voice AI and Agentic CX platforms in the world, powering seamless human-like conversations for some of the largest enterprises across banking, insurance, healthcare, and quick service restaurants. Dimitris has personally led the design and deployment of more than 150 large-scale AI implementations in 17 countries, transforming how brands deliver service and scale customer care. A recognized pioneer in applied AI for customer experience, Dimitris continues to push the boundaries of what’s possible — championing the shift from traditional automation to intelligent, agentic systems that learn, reason, and act to deliver exceptional customer outcomes.

John, Omilia’s CCO & partner, is a seasoned Sales Executive with more than 20 years of experience in International Business Development. John has extensive experience in marketing Mobile and IT services in some of the most competitive B2B environments and has a proven track record of successfully starting new business in APAC, EMEA and LATAM for many listed mobile tech companies targeting Banks, Brands and MNOs.