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Drive-Thru Voice AI
Automate 95%+ of drive-thru orders with natural, human-like conversations — boosting throughput, check size, and crew morale across every location.
The drive-thru is a high-revenue touchpoint in a quick service restaurant — and the hardest to staff consistently. Order errors, long wait times, crew burnout, and missed upsell opportunities all add up to lost revenue and dissatisfied guests.
Omilia’s Drive-Thru Voice AI automates the entire ordering conversation with natural, accurate, human-like dialogue. Powered by Omilia’s proprietary end-to-end AI stack, it integrates natively with your POS, headset, and kitchen systems.
Fast Service
Customers are greeted with a professional and friendly service, even during peak hours. They can easily and quickly place orders without having to wait and their order is understood and accurate.
Perfect Order Placement
Orders are sent instantly and accurately to the Kitchen Display System upon completion, with no typing delays and no missed modifiers.Every order is confirmed on-screen before the car moves forward, dramatically reducing mistakes and food waste.
Omilia's Voice AI doesn't just take orders - it sells. Dynamic, context-aware upsell prompts adapt in real time based on what's been ordered, time of day, and current promotions, driving a consistent 3–8% lift in average check size.
When a guest needs a human, the Voice AI transfers the conversation seamlessly to a crew member, with full order context preserved, so nothing has to be repeated.
By removing the cognitive load of order-taking from your crew, staff can focus entirely on what matters: food quality, guest connection, and fast window times. Drive-thru automation becomes a crew benefit, not a replacement.
Experience faster service and happier customers by significantly reducing wait times and improving operational efficiency with AI.
Reduce Wait Times
Ensure customers can easily and quickly place orders in the drive-thru without having to wait, that their order is understood and accurate, and they are greeted with a professional and friendly service, even during peak hours.
Personalize Service
AI-driven insights from customer data help restaurants serve personalized offers and recommendations to make the dining experience easier and more engaging.
Increase Customer Loyalty
The Voice AI integrates with restaurants’ loyalty programs, so customers can earn and redeem points easily during the order process, increasing customer satisfaction and loyalty.
With the pressure of higher labor costs and inflation-weary customers, fast-food chains need to embrace AI to keep pace with increasingly tech-savvy consumers, to improve operational efficiency and lower costs so management can run their restaurants as simply as possible to drive sales.
Better Data and Insights
AI-driven insights from customer data help restaurants spot sales patterns to inform menus, create customer profiles and serve personalized offers to increase visits and ticket sizes, upsell and bring in new customers.
Continually Improve Service
Track peaks in demand, processing times, customer satisfaction and more to more accurately forecast, manage inventory and staffing so you can easily continue to improve service levels.
Easily Scale Operations
Easily handle increases in orders during peak times or special promotions, and free up front counter staff so they can focus on, without compromising service quality.
Innovation is ingrained in our DNA at Taco Bell, and we view Voice AI as a means to improve the team member and consumer experiences. Tapping into AI gives us the ability to ease team members’ workloads, freeing them to focus on front-of-house hospitality. It also enables us to unlock new and meaningful ways to engage with our customers.
Assess your drive-thru operations and current tech stack. Define the AI persona, conversation flows, and upsell logic aligned to your brand.
Launch in select stores and use Omilia’s Closed Loop to monitor, refine, and enhance agent performance before broader rollout.
Customise the voice agent with your menu data, brand voice, and promotional logic. Train on real-world audio collected from your QSR environment.
Expand to additional locations with minimal configuration. Continuous learning keeps improving outcomes as order volume grows.
