Conversational Customer Care
Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like conversational experience for self-service across all channels.
Omilia’s technology is live in some of the world’s leading financial & telecommunications companies handling millions of incoming calls a year. The results speak for themselves.
Omni Channel Technology
End-to-end natural language conversations with advanced cross channel continuity and hand off. True 360° omni-channel customer service is now a reality.
The Omilia Technology Stack
Under One Platform
Omilia has developed an entire stack of proprietary technologies that allow the enterprise to realize the digital transformation of their customer care. By taking an Omni-channel approach to the design of its technologies Omilia is able to provide its customers with a single unified platform for conversational customer service on all channels.
One Solution for All Channels
Omilia in Numbers
Virtual Assistant Conversations
Conversational Self Service
Voice Portals in Production
What our clients say
Real World Results
Our Secret Sauce
At Omilia we live by the conviction that good technology is invisible to the user. To achieve this goal we invest in research both on technology and human behavior. The key differentiator of Omilia is our approach to Natural Language Understanding NLU, which employs technology in a way that forms a unique ecosystem, based on the idea that every customer has their own individual needs and way of expressing them. With a perfect combination of technology and know-how, Omilia is producing results that previously were not believed possible.
Super Fast DevelopmentDelivery in 4-6 months
No hard coding voiceXML
Rapid Changeslaunch changes in just hours
instead of weeks or months
100% TransparencyView all interactions in real-time
with the Dialog Review tool
True Omni-Channeldevelop once and deploy the
same application on all channels
Proven ROIbased on measured KPI's
tap into 100% of potential savings