• Conversational Customer Care

    Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like conversational experience for self-service across all channels.

  • Proven Technology,
    Proven Results

    Omilia’s technology is live in some of the world’s leading financial & telecommunications companies handling millions of incoming calls a year. The results speak for themselves.

  • Full 360°

    Omni Channel Technology

    End-to-end natural language conversations with advanced cross channel continuity and hand off. True 360° omni-channel customer service is now a reality.

The Omilia Technology Stack

Under One Platform

Omilia has developed an entire stack of proprietary technologies that allow the enterprise to realize the digital transformation of their customer care. By taking an Omni-channel approach to the design of its technologies Omilia is able to provide its customers with a single unified platform for conversational customer service on all channels.

One Solution for All Channels

True Omni-Channel

 
Call Center
Mobile App
Web Chat
Email
Social
SMS
DiaManT®
Call Center
Mobile App
Web Chat
Email
Social
SMS
deepASR®
Call Center
Mobile App
deepVB®
Call Center
Mobile App

Same conversational experience on all channels

Develop once and leverage horizontally

Invest in cross-channel capabilities

Deliver transformation through evolution

Omilia in Numbers

1+ Billion

Virtual Assistant Conversations

16

deepASR® Languages

21

Conversational Self Service
Voice Portals in Production

11

Countries

>95%

Semantic Accuracy

>70%

Customer Satisfaction

What our clients say

we were able to decrease our IVR handling time by 50% and complaints about traditional IVR complexity have almost disappeared.
Angel P. Gutierez, Chief Procurement Office
Customers that were successfully self-served from our conversational reported that they were satisfied or very satisfied by 85% and also stated that they would most probably or definitely use the platform again in the future, by 82%.
Konstantinos Koros, Contact Center Manager
we have been able to serve twice the number of calls with the same resources (especially number of IVR ports and ASR licenses) and significantly reduce agent-related operating costs.
Vangelis Moustakas, General Manager

Real World Results

Increase…
+31%Customers prefer to use call center
+40%Self service usage
+43%Call capacity
Return callers-42%
Internal transfers-96%
Average handling time-50%
Decrease agent operations costs21%

Our Secret Sauce

At Omilia we live by the conviction that good technology is invisible to the user. To achieve this goal we invest in research both on technology and human behavior. The key differentiator of Omilia is our approach to Natural Language Understanding NLU, which employs technology in a way that forms a unique ecosystem, based on the idea that every customer has their own individual needs and way of expressing them. With a perfect combination of technology and know-how, Omilia is producing results that previously were not believed possible.

Super Fast Development

Delivery in 4-6 months
No hard coding voiceXML

Rapid Changes

launch changes in just hours
instead of weeks or months

100% Transparency

View all interactions in real-time
with the Dialog Review tool

True Omni-Channel

develop once and deploy the
same application on all channels

Proven ROI

based on measured KPI's
tap into 100% of potential savings

Intelligent

Provides Dynamic Context Sensitive Understanding

One Platform

One Single Platform for All Channels

Design Tools

Intuitive NLU Design Tools

Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

  • Large Corporations (200+ agents / 4+ million calls per year)
  • Integrators & Contact Center Service Providers

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.

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