Conversational AI for Enhanced Customer Service Fulfillment
Achieve Enhanced levels of Customer Care Fulfillment Success with Omilia’s AI-based Self-Service Solution
Conversational AI for Enhanced Customer Service Fulfillment
Achieve Enhanced levels of Customer Care Fulfillment Success with Omilia’s AI-based Self-Service Solution
Conversational AI for Enhanced Customer Service Fulfillment
Achieve Enhanced levels of Customer Care Fulfillment Success with Omilia’s AI-based Self-Service Solution
Omilia named a Leader in the 2023
Gartner® Magic Quadrant™ for Enterprise
Conversational AI Platforms
Omilia Cloud Platform
Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.
Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.
Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.
Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.
Ensure quality care and hassle-free support with AI. Bridge the gap between customer expectations and service delivery with smart automation.
Transform the shopping experience and make every conversion a returning visitor. Create personalised experiences and smooth customer journeys from “add to cart” to post purchase support.
Manage your CX by streamlining the service process, reducing the impact of high call volumes on customer service during outages, and making routine tasks associated with utility accounts easier and faster to navigate.
Driven by Results
Real World Results of Customer Service Automation and Digital Transformation
Average Handling Time
Agent
Operations Cost
Integrations
We bring AI to your favourite platform so you can meet your customers in the channel they use every day. Omilia is integrated with the biggest CCaaS providers and messaging platforms to make your Go-Live as quick as clicking a button.
Integrations
Omilia in Numbers
Virtual Assistant Conversations
Enterprise Deployments in Production
Languages
Countries
Customer Reviews
Don’t take our word for it
Sep 24, 2021
Reviewer Role:
CTO
Company Size:
500M – 1B USD
Industry:
Retail Industry
Excellent Solution for improving callcenter productivity
Excellent solution, Software as a service reduces overall deployment and makes high end solutions available at blazing fast delivery time.
Sep 17, 2021
Reviewer Role:
Applications
Company Size:
500M – 1B USD
Industry:
Communications Industry
OCP: best practice features
Working with OCP and the Omilia-Team was a great pleasure as every task at hand was solved quickly and clean. OCP features a very good NLU, an easy to use Frontend with a good Monitoring and Reporting.
Sep 15, 2021
Reviewer Role:
Other CxO
Company Size:
3B – 10B USD
Industry:
Finance Industry
Innovative, strategic partner.
True strategic partmer and thought leaders. They are easy to work with. They ate innovators and disruptors. very passionate about the client exoerience.
Sep 17, 2021
Reviewer Role:
Enterprise Architecture and Technology Innovation
Company Size:
30B + USD
Industry:
Finance Industry
Game-changing Conversational AI platform!
Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.
Sep 19, 2021
Reviewer Role:
Portfolio Manager
Company Size:
10B – 30B USD
Industry:
Finance Industry
Highly Advanced Conversational AI Products Backed By A Team Of Skilled Specialists.
Omilia has a great team of well experienced specialist resourced dedicated to the ongoing improvement of the product.
Sep 17, 2021
Reviewer Role:
Enterprise Architecture and Technology Innovation
Company Size:
30B + USD
Industry:
Finance Industry
Game-changing Conversational AI platform!
Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.
Sep 17, 2021
Reviewer Role:
Applications
Company Size:
500M – 1B USD
Industry:
Finance Industry
Excellence in Conversational AI service and products
Working with Omilia is nothing less than an exceptional experience. They provide domain expertise and application knowledge on how to better organizational, client and operational processes through their product offerings.
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