Conversational AI for Enhanced Customer Service Fulfillment

Achieve Enhanced levels of Customer Care Fulfillment Success with Omilia’s AI-based Self-Service Solution

Conversational AI for Enhanced Customer Service Fulfillment

Achieve Enhanced levels of Customer Care Fulfillment Success with Omilia’s AI-based Self-Service Solution

Omilia named a Leader in the 2022
Gartner® Magic Quadrant™ for Enterprise
Conversational AI Platforms
Omilia named a Leader for worldwide
Conversational AI Software Platforms for
Customer Service 2021

Omilia Cloud Platform

Conversational Voice

Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.

Authentication & Anti-Fraud

Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.

Conversational Chat

Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.

Conversational Insights

Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.

Ready-to-Go for your Industry

Banking/Finance

Save time and money with automated banking transactions. Fast deployment, hypertuned, out-of-the-box recognition and understanding of all key concepts for banking domain.

Insurance

Ensure quality care and hassle-free support with AI. Bridge the gap between customer expectations and service delivery with smart automation.

Retail

Transform the shopping experience and make every conversion a returning visitor. Create personalised experiences and smooth customer journeys from “add to cart” to post purchase support.

Utilities

Manage your CX by streamlining the service process, reducing the impact of high call volumes on customer service during outages, and making routine tasks associated with utility accounts easier and faster to navigate.

Driven by Results

Real World Results of Customer Service Automation and Digital Transformation

+ 1 %
Customers prefer to use call-center
+ 1 %
Self-Service Usage
+ 1 %
Call-Capacity

+ 1 %
Accuracy

- 1 %
Internal Transfers

- 1 %

Average Handling Time

- 1 %

Agent
Operations Cost

- 1 %
Return callers

Trusted by Enterprises
Around the world

Integrations

Unlimited Integrations

Real-Time, omni-channel support for your client journeys

We bring AI to your favourite platform so you can meet your customers in the channel they use every day. Omilia is integrated with the biggest CCaaS providers and messaging platforms to make your Go-Live as quick as clicking a button.

Integrations

Unlimited Integrations

Real-Time, omni-channel support for your client journeys

Omilia in Numbers

1 + bln

Virtual Assistant Conversations

1

Enterprise Deployments in Production

1

Languages

1 +

Countries

Implementing the best of breed security and privacy controls

Customer Reviews

Don’t take our word for it

Sep 24, 2021

Reviewer Role:
CTO

Company Size: 
500M – 1B USD

Industry:
Retail Industry

Excellent Solution for improving callcenter productivity

Excellent solution, Software as a service reduces overall deployment and makes high end solutions available at blazing fast delivery time.

Sep 17, 2021

Reviewer Role:
Applications

Company Size: 
500M – 1B USD

Industry:
Communications Industry

OCP: best practice features

Working with OCP and the Omilia-Team was a great pleasure as every task at hand was solved quickly and clean. OCP features a very good NLU, an easy to use Frontend with a good Monitoring and Reporting.

Sep 15, 2021

Reviewer Role:
Other CxO

Company Size: 
3B – 10B USD

Industry:
Finance Industry

Innovative, strategic partner.

True strategic partmer and thought leaders. They are easy to work with. They ate innovators and disruptors. very passionate about the client exoerience.

Sep 17, 2021

Reviewer Role:
Enterprise Architecture and Technology Innovation

Company Size: 
30B + USD

Industry:
Finance Industry

Game-changing Conversational AI platform!

Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.

Sep 19, 2021

Reviewer Role:
Portfolio Manager

Company Size: 
10B – 30B USD

Industry:
Finance Industry

Highly Advanced Conversational AI Products Backed By A Team Of Skilled Specialists.

Omilia has a great team of well experienced specialist resourced dedicated to the ongoing improvement of the product.

Sep 17, 2021

Reviewer Role:
Enterprise Architecture and Technology Innovation

Company Size: 
30B + USD

Industry:
Finance Industry

Game-changing Conversational AI platform!

Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.

Sep 17, 2021

Reviewer Role:
Applications

Company Size: 
500M – 1B USD

Industry:
Finance Industry

Excellence in Conversational AI service and products

Working with Omilia is nothing less than an exceptional experience. They provide domain expertise and application knowledge on how to better organizational, client and operational processes through their product offerings.

The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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