Conversational Customer Care

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like conversational experience for self-service across all channels.

Omilia in Numbers

1+ Billion Virtual Assistant
Conversations
+90% Task Completion
27 Conversational Self
Service Voice Portals
in Production
15+ Countries
17 deepASR® Languages
+95% Semantic Accuracy

One Solution

True Omni-Channel

Call Center
Mobile App
Web Chat
Email
Social
SMS
Conversational UI
Speech Recognition
Voice Biometrics
  • Same conversational experience on all channels
  • Develop once and leverage horizontally
  • Invest in cross-channel capabilities
  • Deliver transformation through evolution

Real World Results

INCREASE...
+31% Customers prefer to use call center
+40% Self service usage
+43% Call capacity
DECREASE...
-42% Return callers
-96% Internal transfers
-50% Average handling time
-21%Decrease in agent operations costs
Real World Results are based on 3 major clients in North America and Europe

The Omilia Technology Stack

Under One Platform

Omilia has developed an entire stack of proprietary technologies that allow the enterprise to realize the digital transformation of their customer care. By taking an Omni-channel approach to the design of its technologies Omilia is able to provide its customers with a single unified platform for conversational customer service on all channels.

Do-It-Yourself

Create and manage conversational scenarios within minutes and build advanced dialogs to manage the conversation flow with customers, all from the cloud. No software development or coding experience necessary!

What our Clients say

"Omilia became a valuable partner in an emergency situation when many thousands of people concurrently called our call center to receive specific information. Omilia managed to change the Alfa Bank NLU call center application within a few hours and handle the calls appropriately!"Valentina Yarosh, Manager of Customer service

"It was important that the solution not only correctly routed our customers to the proper agent skill group, but even more importantly was able to provide self-service automation in a conversational manner, just like a human agent. To name a few of the dramatic improvements, we were able to decrease our IVR handling time by 50% and complaints about traditional IVR complexity have almost disappeared."Ángel P. Gutiérrez, Chief Procurement Office

"The DiaManT platform has allowed much friendlier self-service of customers, with benefits seen around first call resolution (in sending the customer to the right person the first time), reduction of internal call transfers, adoption of automated services within the IVR environment and improving customer IVR experience."

Our Secret Sauce

At Omilia we live by the conviction that good technology is invisible to the user. To achieve this goal we invest in research both on technology and human behavior. The key differentiator of Omilia is our approach to Natural Language Understanding NLU, which employs technology in a way that forms a unique ecosystem, based on the idea that every customer has their own individual needs and way of expressing them. With a perfect combination of technology and know-how, Omilia is producing results that previously were not believed possible.

Super Fast Development

Delivery in 4-6 months No hard coding voiceXML

Rapid Changes

Launch changes in just hours instead of weeks or months

100% Transparency

View all interactions in real-time with the Dialog Review tool

True Omni-Channel

Delivery in 4-6 months No hard coding voiceXML

Proven ROI

Launch changes in just hours instead of weeks or months

Intelligent

View all interactions in real-time with the Dialog Review tool

One Platform

One Single Platform for All Channels

Design Tools

Intuitive NLU Design Tools

Arrange a demonstration

Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

  • Large Corporations (200+ agents / 4+ million calls per year)
  • Integrators & Contact Center Service Providers

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.

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