Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.
Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.
Visualize the data generated by your app to analyze customer conversations with the virtual agent.
Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.
Save time and money with automated banking transactions. Fast deployment, hypertuned, out-of-the-box recognition and understanding of all key concepts for banking domain.
Insurance
Ensure quality care and hassle-free support with AI. Bridge the gap between customer expectations and service delivery with smart automation.
Retail
Transform the shopping experience and make every conversion a returning visitor. Create personalised experiences and smooth customer journeys from “add to cart” to post purchase support.
Utilities
Manage your CX by streamlining the service process, reducing the impact of high call volumes on customer service during outages, and making routine tasks associated with utility accounts easier and faster to navigate.
Out-of-the-box industry models
No-code enterprise-scale customer service automation across voice and text channels. Hyper-tuned, out-of-the-box industry models specific to your customer service use case accelerate time to market. Bots complete tasks reaching 96% accuracy to increase self-service.
Out-of-the-box
industry models
No-code enterprise-scale customer service automation across voice and text channels. Hyper-tuned, out-of-the-box industry models specific to your customer service use case accelerate time to market. Bots complete tasks reaching 96% accuracy to increase self-service.
Driven by Results
Real World Results of Customer Service Automation and Digital Transformation
Working with OCP and the Omilia-Team was a great pleasure as every task at hand was solved quickly and clean. OCP features a very good NLU, an easy to use Frontend with a good Monitoring and Reporting.
True strategic partmer and thought leaders. They are easy to work with. They ate innovators and disruptors. very passionate about the client exoerience.
Reviewer Role: Enterprise Architecture and Technology Innovation
Company Size: 30B + USD
Industry: Finance Industry
Game-changing Conversational AI platform!
Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.
Reviewer Role: Enterprise Architecture and Technology Innovation
Company Size: 30B + USD
Industry: Finance Industry
Game-changing Conversational AI platform!
Amazing partner, technology, and team! Partnered closely with the Omilia team to deliver a game-changing Conversational AI platform, enabling an exceptional client experience.
Excellence in Conversational AI service and products
Working with Omilia is nothing less than an exceptional experience. They provide domain expertise and application knowledge on how to better organizational, client and operational processes through their product offerings.
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Integrations
Unlimited Integrations
Real-Time, omni-channel support for your client journeys
We bring AI to your favourite platform so you can meet your customers in the channel they use every day. Omilia is integrated with the biggest CCaaS providers and messaging platforms to make your Go-Live as quick as clicking a button.
Integrations
Unlimited Integrations
Real-Time, omni-channel support for your client journeys
Omilia in Numbers
1+ bln
Virtual Assistant Conversations
1
Enterprise Deployments in Production
1
Languages
1+
Countries
Implementing the best of breed security and privacy controls