Conversational AI for
Enhanced Customer
Service Fulfillment
Achieve Enhanced levels of Customer Care Fulfillment Success
with Omilia’s AI-based Self-Service Solution
Omilia named a Leader in Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment
Omilia Cloud Platform
Conversational Voice
Build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations in natural language - customers can speak freely and there is no predetermined flow or structure they have to follow - they just speak.
Authentication & Anti-Fraud
Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent. Omilia Authentication and Anti-Fraud reduces AHT and improves authentication leading to increased customer & agent experience.
Conversational Chat
Drive your digital transformation initiatives by keeping customers engaged without needing to involve a human agent.
Conversational Insights
Visualize the data generated by your app to analyze customer conversations with the virtual agent. Conversational Insights provide call quality monitoring and real-time business discovery on what customers are actually saying.
Ready-to-Go for your Industry
Banking/Finance
Save time and money with automated banking transactions. Fast deployment, hypertuned, out-of-the-box recognition and understanding of all key concepts for banking domain.
Insurance
Ensure quality care and hassle-free support with AI. Bridge the gap between customer expectations and service delivery with smart automation.
Retail
Transform the shopping experience and make every conversion a returning visitor. Create personalised experiences and smooth customer journeys from “add to cart” to post purchase support.
Utilities
Manage your CX by streamlining the service process, reducing the impact of high call volumes on customer service during outages, and making routine tasks associated with utility accounts easier and faster to navigate.
Out-of-the-box
industry models
No-code enterprise-scale customer service automation across voice and text channels. Hyper-tuned, out-of-the-box industry models specific to your customer service use case accelerate time to market. Bots complete tasks reaching 96% accuracy to increase self-service.
Out-of-the-box industry models
No-code enterprise-scale customer service automation across voice and text channels. Hyper-tuned, out-of-the-box industry models specific to your customer service use case accelerate time to market. Bots complete tasks reaching 96% accuracy to increase self-service.
Driven by Results
Real World Results of Customer Service Automation and Digital Transformation
+ 1 %
Customers prefer
to use call-center
+ 1 %
Self-Service Usage
+ 1 %
Call-Capacity
+ 1 %
Accuracy
- 1 %
Internal Transfers
- 1 %
Average Handling Time
- 1 %
Agent
Operations Cost
- 1 %
Return callers
Calculate your ROI from
Conversational AI
Customer Reviews
Don’t take our word for it
Apr 16, 2024
Reviewer Role:
DIRECTOR OF CUSTOMER EXPERIENCE
DIRECTOR OF CUSTOMER EXPERIENCE
Company Size:
50M – 250M USD
Industry:
Telecommunication
Telecommunication
Omilia’s Guided Conversational Model Elevates Customer Platform Experience
Omilia has provided our customer experience platform a guided conversational intent model that works extremely well.
Apr 30, 2024
Reviewer Role:
CHIEF INFORMATION AND TECHNOLOGY OFFICER
CHIEF INFORMATION AND TECHNOLOGY OFFICER
Company Size:
50M – 250M USD
Industry:
Energy and Utilities
Energy and Utilities
Omilia Enhances Customer Experience And Drives Innovation Through Automation
Integrating Omilia Conversational Voice has resulted in increased call containment, enhanced customer experience, and reduced agent stress.
Apr 25, 2024
Reviewer Role:
SYSTEMS INTEGRATION MANAGER
Company Size:
<50M USD
<50M USD
Industry:
Telecommunication
Telecommunication
Product Emphasizes Ease Of Use And Implementation
It provides ease of use for our customers and was easy to integrate
Apr 16, 2024
Reviewer Role:
MANAGER OF IT SSERVICES
MANAGER OF IT SSERVICES
Company Size:
10B – 30B USD
Industry:
Banking
Omilia Pushes Boundaries With Advanced Voice Recognition Technology
Every employee of Omilia I came into contact with is proud of their company and wants every engagement to be a successful one.
July 11, 2024
Reviewer Role:
DIRECTOR OF IT
Company Size:
10B – 30B USD
Industry:
Travel and Hospitality
Travel and Hospitality
Omilia Delivers Superior Support And Quick Deployment
Omilia has gone above and beyond to meet our needs. Our deployment was quick, and the support was excellent.
July 5, 2024
Reviewer Role:
IT SUPERVISOR
Company Size:
10B – 30B USD
Industry:
Energy and Utilities
Energy and Utilities
Build Agile Business Solutions with Omilia
Our overall experience with implementing with the Omilia project team was excellent. They quickly understood our requirements and also offered feedback and potential room for improvement.
July 5, 2024
Reviewer Role:
IT
Company Size:
10B – 30B USD
Industry:
Energy and Utilities Industry
Project Team Delivers on Complex Automation: A Discussion
Collaboration with the project team and their ability to deliver on complex use case requirements such as multi intent transaction automation, alpha-numeric, and multi-language, allowed us to achieve deployment with faster speed to market.
July 11, 2024
Reviewer Role:
ENGINEERING
Company Size:
10B – 30B USD
Industry:
Banking Industry
Banking Industry
Omilia’s Highly Efficient Voice Processing and Response Capabilities
Omilia has been very responsive to issues and questions we have had through the entire process.
Jul 29, 2024
Reviewer Role:
SR MANAGER
SR MANAGER
Company Size:
3B – 10B USD
3B – 10B USD
Industry:
Banking Industry
Banking Industry
Omilia’s NLU Capability: A Game Changer for Customer Experience
Overall, my experience with Omilia has been very good. It’s rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do.
Feb 21, 2024
Reviewer Role:
Customer Service and Support
Customer Service and Support
Company Size:
10B – 30B USD
10B – 30B USD
Industry:
Manufacturing Industry
Manufacturing Industry
Successul Omilia Deployment Enabled Self-Service Capabilites
Delivery team is super engaged, flexible, and always willing to help think through a design decision or issue.
Jul 5, 2024
Reviewer Role:
IT
Company Size:
1B – 3B USD
1B – 3B USD
Industry:
Banking Industry
Banking Industry
Clients Thrive with High-functioning Network System
Stable network that works great for the self-service of our client’s needs. Seamless workflow when changes are needed to update intents
July 11, 2024
Reviewer Role:
IT
Company Size:
10B – 30B USD
Industry:
Travel and Hospitality Industry
Travel and Hospitality Industry
Omilia’s IVR provides superior architecture and development tools
We have been very impressed with Omilia’s IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised.
Aug 1, 2024
Reviewer Role:
Sales and Business Development
Sales and Business Development
Company Size:
250M – 500M USD
250M – 500M USD
Industry:
Telecommunication Industry
Telecommunication Industry
Omilia Delivers on Complex Use Cases with On-Time Delivery
Omilia teams were able to deliver on complex use cases quickly, helping us meet our delivery schedule. They continue to collaborate closely with our teams on IVR optimizations.
July 11, 2024
Reviewer Role:
ENGINEERING
Company Size:
10B – 30B USD
10B – 30B USD
Industry:
Banking Industry
Banking Industry
Experience OCP’s Advanced NLU Capabilities
Our ICT Sales team resells OCP as part of ICT projects solutions. This is a great experience because: 1) OCP is user-friendly and allows quick deployment, 2) OCP is well accepted from the part of our customers, 3) Omilia is a well committed partner.
July 18, 2024
Reviewer Role:
IT
IT
Company Size:
1B – 3B USD
1B – 3B USD
Industry:
Transportation Industry
Transportation Industry
Omilia Conversational service review
The implementation team from Omilia was amazing and made our rollout simple. Omilia is a true partner and focuses on how to further our business needs.
July 15, 2024
Reviewer Role:
Customer Service and Support
Customer Service and Support
Company Size:
10B – 30B USD
10B – 30B USD
Industry:
Manufacturing Industry
Manufacturing Industry
Omilia’s AI: Delivering Enhanced Customer Solutions
Excellent experience. Leveraged Omilia to deliver an improved customer experience.
Jul 29, 2024
Reviewer Role:
ENGINEERING
Company Size:
3B – 10B USD
3B – 10B USD
Industry:
Customer Service and Support
Customer Service and Support
Omilia is best-in-class
The Omilia team is compiled of experts. They care about the functionality of their product and the success of their clients. I felt valued as a customer.
Jul 18, 2024
Reviewer Role:
Customer Service and Support
Customer Service and Support
Company Size:
1B – 3B USD
1B – 3B USD
Industry:
Banking Industry
Banking Industry
Consistent Support and Service: A Closer Look
They are always supportive and deliver great service and assistance when needed
July 1, 2024
Reviewer Role:
Engineering – Other
Engineering – Other
Company Size:
10B – 30B USD
Industry:
Banking Industry
Banking Industry
Customer-Centric Vendor Provides Exceptional Service
Overall, a very positive experience. Vendor is very receptive of their customer feedback. Very good customer service.
July 16, 2024
Company Size:
250M – 500M USD
250M – 500M USD
Industry:
Travel and Hospitality Industry
Travel and Hospitality Industry
Omilia Offers Top-Notch Performance in Initial Market Testing
Reviewer Role:
Operations
Operations
Omilia has been a great partner from the first POC test to market test.
July 30, 2024
Reviewer Role:
Customer Service and Support
Customer Service and Support
Company Size:
50M – 250M USD
50M – 250M USD
Industry:
Banking Industry
Banking Industry
Unpacking User Experiences: Flexibility Meets Developmental Delays
Close relationship, very flexible and friendly people
The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Integrations
Unlimited Integrations
Real-Time, omni-channel support for your client journeys
We bring AI to your favourite platform so you can meet your customers in the channel they use every day. Omilia is integrated with the biggest CCaaS providers and messaging platforms to make your Go-Live as quick as clicking a button.
Integrations
Unlimited Integrations
Real-Time, omni-channel support for your client journeys
Omilia in Numbers
1 + bln
Virtual Assistant Conversations
1
Enterprise Deployments in Production
1
Languages
1 +
Countries
Get started
with your personalized demo
Request a demo and learn how Omilia can help you transform your customer service experience with smart automation.