Omilia - Conversational Intelligence

Conversational Customer Care
Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like conversational experience for self-service across all channels.

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Call Center Transformation
Transform your Call Center into a next generation digital experience and say goodbye to complex IVR menu trees and poor customer service.

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Experience conversational
Enhance your mobile app experience with speech by enabling an In-App Virtual Assistant with Omilia’s mobile SDK.

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The Omilia Technology Stack

Under One Platform

Omilia has developed an entire stack of proprietary technologies that allow the enterprise to realize the digital transformation of their customer care. By taking an Omni-channel approach to the design of its technologies Omilia is able to provide its customers with a single unified platform for conversational customer care on all channels.

One Solution for All Channels

True Omni-Channel

Call Center

Mobile App

Web Chat

Social

SMS

DiaManT®

Call Center

Mobile App

Web Chat

Social

SMS

deepASR®

Call Center

Mobile App

deepVB®

Call Center

Mobile App

Same conversational experience on all channels

Develop once and leverage horizontally

Invest in cross-channel capabilities

Deliver transformation through evolution

Some of our clients

Omilia in Numbers

+1 Billion

Virtual Assistant Conversations

deepASR® Languages

Conversational Self Service
Voice Portals in Production

Countries

>95%

Semantic Accuracy

>70%

Customer Satisfaction

What our clients say

we were able to decrease our IVR handling time by 50% and complaints about traditional IVR complexity have almost disappeared.

Angel P. Gutierez, Chief Procurement Office

Customers that were successfully self-served from our conversational reported that they were satisfied or very satisfied by 85% and also stated that they would most probably or definitely use the platform again in the future, by 82%.

Konstantinos Koros, Contact Center Manager

we have been able to serve twice the number of calls with the same resources (especially number of IVR ports and ASR licenses) and significantly reduce agent-related operating costs.

Vangelis Moustakas, General Manager

Real World Results

Increase…

Decrease...

+31%Customers prefer to use call center

+40%Self service usage

+43%Call capacity

Decrease...

Return callers-42%

Internal transfers-96%

Average handling time-50%

Decrease agent operations costs21%

Our Secret Sauce

At Omilia we live by the conviction that good technology is invisible to the user. To achieve this goal we invest in research both on technology and human behavior. The key differentiator of Omilia is our approach to NLU, which employs technology in a way that forms a unique ecosystem, based on the idea that every customer has their own individual needs and way of expressing them. With a perfect combination of technology and know-how, Omilia is producing results that previously were not believed possible.