Privacy policy



(Your Privacy is important to us. We are committed to providing you with an experience on our site and services that is safe, secure and trustworthy).

Omilia is committed to respect your privacy and aims at your personal data to be and remain confidential. In order to achieve this goal, Omilia fully complies with the provisions of National and European legislation regarding the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation”, hereinafter “GDPR”), as applicable.

This Privacy Policy sets out the terms on which we collect and process your personal data when visiting and using our website, including any data you may provide through this website or due to its interaction with other websites.

This Privacy Policy should be taken into account along with any other relevant Privacy Notice or any other Notice we provide when collecting and processing your personal data in special cases.

We encourage you to review our Privacy Policy, so that you will be aware of when, how and why we use your personal data.


Who we are


Omilia offers state-of-the-art technology in Artificial Intelligence and Natural Language Understanding.

Omilia is fully committed to protecting the personal data of the visitors of its website and of its customers.

We aim to inform you in advance of which personal data we collect, the way we use it, the recipients of your data and the rights you are entitled to exercise under applicable data protection laws. For the purposes of data protection legislation regarding the collection of your data through our website, we are considered to be the Data Controller of your personal data.

We encourage you to read carefully our Privacy Policy and the additional Cookies Policy here.




Some of the terms included in this Privacy Policy are legal terms defined by the regulatory framework. Therefore:

Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Personal Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Consent: means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

Data Controller: means the natural or legal person, public authority, agency or other body which alone or jointly with others, determines the purposes and means of the processing of personal data;

For more information about the definitions please see article 4 of the GDPR


Our Principles regarding collecting and processing your personal data


The collection and processing of your personal data by Omilia is governed by the following principles as further specified by the GDPR:

  • – Lawfulness, fairness, and transparency
  • – Purpose limitation
  • – Data minimization
  • – Data accuracy
  • – Storage limitation
  • – Integrity and Confidentiality

We do everything possible to implement the above principles at all stages of interaction with you through this site.


Personal Data we collect


We collect and process your personal data solely for the purposes of fulfilling our obligations arising out of your visiting our website, logging in to your account, or completing the relevant contact form.

When you register to arrange a demonstration of our technology in our website, we collect personal information such as name, corporate email, capacity, or any other personal information you may voluntarily provide through the “additional comments” section.

We also collect the personal information you provide when using our support platform system such as name, email address and capacity.

Any of the data you provide optionally is provided at your discretion in order to facilitate us improve the services we provide you.

We also automatically collect information about how you use our services, such as the type of webpages you visit, or the frequency and duration of your activities. In addition, servers, logs, and other technologies automatically collect certain information to help us manage, protect and improve our services. We share personal information with third parties only as described in this policy or if required by applicable law.


Information we collect automatically – Cookies


We use cookies and other technologies such as web beacons, web storage, and unique ad ids in order to gather information about your activity, browser, and device. This data helps us to create a profile for our users. Some of these data will be aggregated or statistic, which means that we will not be able to track them individually. You may remove or reject browser cookies through settings in your browser or device. However, rejecting or removing cookies may affect the availability and functionality of our services. Please find more information about our cookies policy here.

Device information: We may also collect information about your device anytime you visit a website. We may collect information from or about the computers, phones or other devices from where you connect to our services. We may correlate the information we collect from your different devices, so that we can provide you specialized services depending on the device you use. For instance, we collect:

  • – Features, such as operating system and hardware release
  • – Browser type and IP address
  • – Log files: We collect log information when you use our website. This information includes:
  •          i)          The means you used to visit our website

  •         ii)          details of the device you used, such as web browser type and language

       iii)        access times

  •        iv)        Pages displayed

  •         v)         Cookie-related id or other technologies that can uniquely identify your device or browser

  •        vi)        pages you visited before or after browsing our site.


How we use your personal information


The table below details what personal data we process, the scope of processing and the lawfulness of processing.




Category of personal data

Purpose for processing

Legal basis under the GDPR

Name and contact details

Delivery of demonstration service



Device information such as type and language of web browsing program


Improve our website and set default options for you (such as language and currency)


Legitimate interests of the company


Information about your computer, your visits and the use of this Web site (eg your IP address, your location, your browser, the way the site was updated, the duration of the visit and the number views of the page).

Statistical reasons and for Improvement of our site


Legitimate interests of the company


Your consent


By navigating to our site or registering as a member of our website or by subscribing to arrange a demonstration of our technology you declare that you accept and consent to this Policy as well as you give us your explicit consent to the collection and processing of your personal information in accordance with the terms of this Policy.

You may also choose to receive newsletters for products and / or services that are available through our site after providing us with your consent. You can withdraw this consent at any time by contacting Customer Service or by signing up directly with the submission of the corresponding form posted on the site.


Who we share your data with


Contained within the page source of our website is a tracking code. This code enables us to track activity on the Omilia website and provide us with information around the IP address of the requesting computer, the date and duration of the user’s visit, and the web page(s) which the user visits.

This tool uses IP tracking for identifying businesses and is not the same as cookies. The tracking code will only provide information that is readily available in the public domain. It does not, and cannot, provide individual, personal or sensitive data regarding who has visited the Omilia website. It will provide information on what companies have visited our website by identifying by way of their IP address. This data may be used by us to contact the business about their experience or for marketing purposes. We will not pass this data to third parties for any reason.


Additionally, in order to provide our services or to fulfill your contact request, we may share your personal data with the following recipients:


  • – Professional service providers such as marketing agencies, advertisers, and site managers that help us run our business.
  • – Companies approved by you, such as social networking sites.


Some of these recipients may be located outside of the European Economic Area – for more information on how we protect your personal data outside of the EEA, see “International Data Transfers".


How long your personal information will be kept


We will keep your personal information as long as you are registered, that is, as long as you maintain your account active or for as long as necessary to provide our services or in case of any contact you may have with our Support Team. We may continue to maintain your personal data even after your account expires, respecting the principle of proportionality and only on the basis of the “absolute necessity of knowledge" to comply with legal or regulatory requirements, resolve disputes, or prevent fraud and abuse.


International Data Transfers


The information collected by the site may be stored, processed, and transferred to any of the countries in which it is active in order to facilitate the use of this information in accordance with this Policy.

Personal information published by users or linked applications on the site or submitted for publication on the site or linked applications may be made available via the Internet worldwide. The site may not prevent the use or misuse of such information by other persons. In any case, the transfer to third countries will be made in accordance with the provisions of Regulation (EU) 2016/679 and any applicable Greek law and only in full compliance with the law.


Your rights as per the data the website collects


We inform you that you have the right of:  

  • – Access to your data,
  • – Correction of your data in case of any inconsistencies,  
  • – Erasure of your data in specific circumstances,
  • – Limitation of the processing of your personal data,
  • – Objection to the processing of your personal data,
  • – Transfer of your data to another company,
  • – Complaint to the Privacy Authority in the event of an unfortunate violation of your data.

The site will review and respond to your requests within one month of receipt, and this deadline may be extended by a further 2 months if further time is required.

Please note that you can contact the Data Protection Officer (DPO) with regards to any matter about the security of your data on our website at

The appointed Data protection Officer is Mr. Panagiotis Kalantzis.


Security measures


We have taken appropriate security measures to prevent accidental loss of personal information or unauthorized use or access.

Those who process your information for the legitimate purposes explained above are subject to a confidentiality obligation.

In addition, we have procedures to deal with any data breaches. Specifically, the site:

  • – Takes every organizational and technological precaution to prevent the loss, misuse or alteration of users’ personal information.
  • – Stores all personal information provided by users on secure servers (password protected and firewall).

The user acknowledges that sending information over the Internet presents inherent security concerns and therefore Omilia can not guarantee the security of the data being trafficked through it. The user is responsible for keeping the password he uses to enter the site or linked applications. You will not be asked to tell us your password (except when the user connects to the site or linked apps).


How to exercise your rights


The exercise of any of the rights described above can be done by contacting our Data Protection Officer by email at You can also send us a written letter to:


7 Fragoklisias

Marousi, Athens



In the case of questions related to the collection and processing of Personal Data by Omilia or the termination of a possible data breach, Customers may also contact the Data Protection Officer.

You can submit a request for access without any cost, however, depending on the personal information you request, we may charge an amount to cover the cost of providing details of the information we have. We will notify you of the possibility of such charges upon receipt of your request for access and we will await your confirmation of the continuation of the procedure and payment of this amount.


Personal Data Protection Authority 


We hope that we can resolve any questions or concern you may have about the use of your information. If you are unhappy with the way Omilia manages your personal data, you have the right to contact the competent supervisor. The competent supervisory authority is the Office of the Commissioner for Personal Data Protection, which is located at Iasonos 1, 1082 Nicosia, P.O.Box 23378. tel. +357 22818456 and with e-mail address


Changes of this privacy notice:


The site updates this policy from time to time by publishing the new version on the site or linked apps. The user should check this page regularly to make sure he is in compliance with any changes to the terms of this Policy.