2024 Gartner® Market Guide for Conversational AI Solutions

Omilia is named as a

Representative Vendor

in the Market Guide for Conversational AI Solutions

“Demand for CAI capabilities is increasing across numerous use cases, both customer and employee-facing. However, leaders find it challenging to discern solutions that can best meet their requirements in such a rapidly evolving market.”

“The market of conversational AI is evolving rapidly and new solutions are emerging. Applications and software engineering leaders should use this research to navigate the CAI space and evaluate options based on current trends in use cases and vendors’ capabilities”.

We believe this report will help you navigate the CAI space and evaluate options based on current trends in use cases and vendors’ capabilities.

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• Gartner, Market Guide for Conversational AI Solutions, Gabriele Rigon, Bern Elliot, Adrian Lee, Danielle Casey, Justin Tung, Arup Roy, Stephen Emmott, Anthony Mullen, Uma Challa, 3 April 2024

• Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.