Case Studies
Storm-Proof and Future-Ready: How Omilia Voice Agents Reshaped PSEG’s Contact Center
PSEG needed a modern, flexible, AI-driven solution that could improve automation, enhance customer experience, increase containment rates, and…
Downloads
Forward Deployed Engineers: Who Stands to Benefit and Who Stands to Lose
White paper: why AI agents built by vendor engineers get harder to own, what Gartner predicts, and 8 questions to ask before you sign.
Blogs
From Know-Your-Customer to Know-Their-Agent
Personal AI agents will reach your contact center by phone first. Here's how to detect them, stop fraud, and welcome legit ones.
News
Omilia Appoints David Stone as Head of Asia-Pacific
Omilia appoints David Stone as Head of APAC to lead go-to-market strategy, sales, and partner growth across Asia-Pacific.
Analyst Reports
A Leader in the IDC MarketScape: Worldwide Conversational Intelligence & Analytics Software, 2026
Omilia named a leader in IDC MarketScape: Worldwide Conversational Intelligence & Analytics Software, 2026 Omilia’s key strengths according to…
News
Omilia Appoints William Hardy as Group Chief Financial Officer
William will lead Omilia's global finance team, driving capital-efficient growth and building an AI-first finance function to scale the business.
Downloads
AI for Customer Service: Self-Learning Agentic CX
How agentic AI actually resolves customer issues, and improves itself.
News
Looking for revenue forecasting and RevOps best practices?
David Ogden, VP of Revenue Operations, shares a few proven pointers in this interview.
News
Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the U.S. and U.K.
Telarus advisors now bring Omilia's Agentic CX platform to enterprises across the U.S and U.K.
Customer Presentations
Discover & Omilia: Boosting Customer Experience Through Conversational AI
Watch how Discover and Omilia are redefining what automated servicing can do.
News
Omilia Appoints Ted Jordan as Vice President, US Customer Support and Experience
Five9 veteran joins Omilia to scale its self-learning CX platform’s across US enterprise customer base.
News
Omilia Appoints Michael Weiss as Vice President, DACH
Five9 veteran joins Omilia to lead go-to-market strategy across Germany, Austria, and Switzerland.