Forward Deployed Engineers: Who Stands to Benefit and Who Stands to Lose

When a vendor’s engineers build your agent on site, the know-how often leaves with them and you depend on them more over time. This white paper covers who gains from forward-deployed engineering, who pays for it, and how self-learning agents keep improving under your own team’s approval.

What’s inside

• What you inherit when engineers fill product gaps: knowledge that walks out with each rotation, dependency that grows, systems that break more easily, cost that rises with headcount, and changes you can’t trace.
• What Gartner predicts for agentic AI built by vendor engineers
• How a self-learning agent improves from real production conversations, with a business analyst on your team approving every change before it goes live, and what that review work asks of your staff.
• Eight questions to ask any vendor before you sign, Omilia included, from “Where does the knowledge live?” to “What is the exit plan, and is it in the contract?”