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Case Studies
Presentation: How Leading Utilities Companies Are Redefining Customer Experience with AI
A powerful panel featuring NiSource, PSEG, and Young Energy on how Omilia’s customer experience AI is transforming utilities - from predictive…
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Case Studies
Presentation: How AI is Powering Efficiency
Learn how PSEG leveraged Omilia’s AI customer service platform, and real-time analytics to future-proof their contact center.
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News
Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
A new AI era begins: zero-day deployment, continuous self-learning, and autonomous CX agents built for mission-critical customer service operations
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Blogs
The Production Agent Standard: What Google Just Confirmed About the Market
We’ve been shipping production-grade agentic AI in voice for years—banking, healthcare, utilities, government, QSR drive-thrus. Not demos.…
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News
CX Industry Leaders Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation
January 20, 2026 – Athens, Greece – Omilia, the global leader in Self-Learning Agentic CX and Atento, one of the world’s largest providers of…
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Case Studies
Presentation: Scaling Service Excellence
Discover Financial Services shares how it modernized its contact center with Omilia’s conversational AI, boosting self-service, and CX.
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Blogs
The Real Edge in Conversational AI: Continuous Data Improvement
In conversational AI, true progress doesn’t come from the size of the model — it comes from how intelligently and consistently we improve it. At…
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Case Studies
Presentation: How Nissan is Driving Smarter, Scalable Self-Service
Explore Nissan’s shift from legacy IVR to a future-ready conversational AI solution that improved self-service, data visibility, and CSAT.
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Case Studies
Purolator: A Strategic Guide to a World Class AI-Powered Contact Centre
Discover how Purolator transformed its customer experience with Omilia’s conversational AI, achieving 98% voice accuracy and 95% chat containment.
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News
Powering Through Disruptions: How AI Is Transforming Customer Support for Utilities
Featured in CallCenterTimes Utilities are facing growing pressure from outages, rising customer expectations, tighter budgets, and increasingly…
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News
Customer Loyalty Wins. Customer Service Delivers.
Featured on CMSWIRE In this article from CMSWire, Claudio Rodrigues, Chief Product Officer at Omilia, explains how rising customer expectations are…
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News
What it Takes to Modernize the Most Trusted Communication Channel in Healthcare
Featured on Healthcare Business Today In this article from Healthcare Business Today, we discuss why the phone channel remains the most trusted…
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