Case Studies
Eurobank Cuts Costs and Elevates Service with Omilia’s Conversational AI
Following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled…
Case Studies
Piraeus Bank Cuts IVR handling time by 50% with Omilia’s AI Solution
Piraeus Direct Services (PDS) is the contact center operation of Piraeus Bank group, a multinational bank with headquarters in Athens, Greece and…