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Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
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Contact Center Security Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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How Insurance Companies Use Voice Biometrics To Improve Security And Enhance Customer Satisfaction
The insurance industry is undergoing a customer experience overhaul designed to drive loyalty and retention and the stakes have never been…
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How Utilities Use Voice Biometrics To Improve Security And Enhance Customer Satisfaction
The utility sector faces unprecedented challenges, from severe weather events causing unexpected outages and increasing operating costs to managing…
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Pathfinder Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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Testing Studio Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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Agent Assist Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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How can AI pay for your contact center cloud migration?
Chances are your contact center is struggling to maintain the technology systems it relies upon daily. A lot of your key systems are…
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Using Voice Biometrics To Improve Security And Enhance Customer Satisfaction
One of a bank’s most important tasks is to make sure that a customer is who they say they are. And one of the greatest frustrations of a customer…
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IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment Report
Omilia named a Leader in General Purpose Conversational AI Software Omilia recognized for strengths in: Voice and omni-channel…
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2024 Gartner® Market Guide for Conversational AI Solutions
Omilia is named as a Representative Vendor in the Market Guide for Conversational AI Solutions “Demand for CAI capabilities is increasing across…
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Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…
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