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How To Use Conversational Analytics to Improve Customer Service
Conversational analytics helps contact centers analyze customer interactions in real-time, uncovering key insights to enhance self-service,…
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Case Studies
AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service
Fast food meets fast innovation! Taco Bell has teamed up with Omilia to transform drive-thru order-taking with Voice AI technology.
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Blogs
AI Has Your Agents’ Backs: Boosting Contact Center Agent Performance through Real-Time Assistance
Contact center agents are increasingly expected to handle multiple chat interactions at one time, while customer-to-agent conversations are…
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News
2024 Gartner® Peer Insights™ “Voice of the Customer” Report for Enterprise Conversational AI Platforms
Omilia is Named as the Only Customers’ Choice Vendor in the 2024 Gartner® Peer Insights™ “Voice of the Customer” Report for…
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Downloads
The Smart Path Forward as Nuance Reaches End-of-Life
Affected by Nuance EOL? Transition to Omilia deepASR—Fast, Seamless, and Cost-Neutral!
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Analyst Reports
Gartner® Voice of the Customer for Enterprise Conversational AI Platforms 2024
Omilia is the Only 2024 Customers’ Choice for Enterprise Conversational AI Platforms on Gartner® Peer Insights™ Omilia has been recognized as a…
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Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
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Downloads
Contact Center Security Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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Downloads
How Insurance Companies Use Voice Biometrics To Improve Security And Enhance Customer Satisfaction
The insurance industry is undergoing a customer experience overhaul designed to drive loyalty and retention and the stakes have never been…
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How Utilities Use Voice Biometrics To Improve Security And Enhance Customer Satisfaction
The utility sector faces unprecedented challenges, from severe weather events causing unexpected outages and increasing operating costs to managing…
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Pathfinder Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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Downloads
Testing Studio Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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