Case Studies
Scaling Service Excellence: Discover’s Journey from Legacy IVR to Cloud-First Conversational AI
Discover Financial Services shares how it modernized its contact center with Omilia’s conversational AI, boosting self-service, and CX.
Case Studies
Presentation: How Taco Bell, Omilia, and HME are Redefining the Drive-Thru Experience
Discover how Taco Bell is using AI to turn the noisy drive-thru into a smarter, more efficient, and customer-friendly experience.
Case Studies
Presentation: How Leading Utilities Companies Are Redefining Customer Experience with AI
A powerful panel featuring NiSource, PSEG, and Young Energy on how Omilia’s customer experience AI is transforming utilities - from predictive…
Case Studies
Presentation: How AI is Powering Efficiency
Learn how PSEG leveraged Omilia’s AI customer service platform, and real-time analytics to future-proof their contact center.
Case Studies
Presentation: Scaling Service Excellence
Discover Financial Services shares how it modernized its contact center with Omilia’s conversational AI, boosting self-service, and CX.
Case Studies
Presentation: How Nissan is Driving Smarter, Scalable Self-Service
Explore Nissan’s shift from legacy IVR to a future-ready conversational AI solution that improved self-service, data visibility, and CSAT.
Case Studies
Purolator: A Strategic Guide to a World Class AI-Powered Contact Center
Discover how Purolator transformed its customer experience with Omilia’s conversational AI, achieving 98% voice accuracy and 95% chat containment.
Case Studies
Storm-Proof Future Ready IVR: How Omilia’s AI Reshaped PSEG’s Contact Center
PSEG needed a modern, flexible, AI-driven solution that could improve automation, enhance customer experience, increase containment rates, and…
Case Studies
AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service
Fast food meets fast innovation! Taco Bell has teamed up with Omilia to transform drive-thru order-taking with
Voice AI technology.
Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
Case Studies
FUNKE – Orchestrating Seamless Conversations at Scale
Discover how FUNKE moved from rigid legacy systems to a flexible, conversational experience that boosted satisfaction for both customers and staff.
Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…