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The CTO is dead. Long live the CTO
Featured in CIO The traditional CTO, technical gatekeeper, human compiler, chief approval officer, is obsolete. AI now produces system…
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Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
A new AI era begins: zero-day deployment, continuous self-learning, and autonomous CX agents built for mission-critical customer service operations
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CX Industry Leaders Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation
January 20, 2026 – Athens, Greece – Omilia, the global leader in Self-Learning Agentic CX and Atento, one of the world’s largest providers of…
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Powering Through Disruptions: How AI Is Transforming Customer Support for Utilities
Featured in CallCenterTimes Utilities are facing growing pressure from outages, rising customer expectations, tighter budgets, and increasingly…
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Customer Loyalty Wins. Customer Service Delivers.
Featured on CMSWIRE In this article from CMSWire, Claudio Rodrigues, Chief Product Officer at Omilia, explains how rising customer expectations are…
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What it Takes to Modernize the Most Trusted Communication Channel in Healthcare
Featured on Healthcare Business Today In this article from Healthcare Business Today, we discuss why the phone channel remains the most trusted…
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Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status
Omilia deepens its UK presence through an expanded partnership with Route 101 to deliver transformative Agentic AI customer experiences, at scale.
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How to Advance Self-Service with the Latest Generative AI Bot
Featured in DestinationCRM The DestinationCRM article, “How to Advance Self-Service with the Latest Generative AI Bots” explores how generative…
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Keeping the Lights On: How AI Helps Utilities Support Customers During Outages
Featured in T&D World Utility contact centers are facing mounting pressure as outages become longer and more frequent, leaving agents…
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Data Without Direction: Turning Contact Center Noise into Actionable Insight
Featured in SalesTechStar In this SalesTechStar article, Rob Brame highlights a paradox facing modern contact centers: despite being flooded with…
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Beyond the Bot: Why the Future of Customer Service Belongs to Voice AI
Featured in Call Center Times In Call Center Times, Claudio Rodrigues explains why Voice AI is becoming central to customer service. Rodrigues…
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AI Agents in Healthcare: Patient-centered care starts at the first call
Featured in Call Center Times The Call Center Times article “AI Agents in Healthcare: patient-centered care starts at the first call”, Kyle…