Ensure quality care and hassle-free support with Conversational AI tailored to Insurance.
Bridge the gap between customer expectations and service delivery with smart automation and understanding of all key concepts for the insurance domain.
Ensure quality care and hassle-free support with Conversational AI tailored to Insurance.
Bridge the gap between customer expectations and service delivery with smart automation and understanding of all key concepts for the insurance domain.
Deliver Superior
Customer Experiences
driven by buyers
expectations
The insurance industry is undergoing a customer experience overhaul designed to drive loyalty and retention—and the stakes have never been higher.
With twin challenges from emerging insurtech providers and pandemic-led changes to policyholder expectations, reorienting around customers is no longer optional.
Artificial intelligence is helping insurance companies transform from ‘detect and repair’ to ‘predict and prevent.’ Delivering value and solving real customer problems have become the main priorities.
However, these priorities must be managed alongside the pressure to reduce costs, improve customer insights, and manage fraud.
Claims Processing
Account Management
Quote
Provider
Policyholder Queries
Broker Management
Fraud
Detection
and more…
Pre-built Virtual Assistant skills
From getting a quote to opening a claim and authenticating your caller we’ve got you covered. Our solution comes with pre-packed agent skills ready to handle your most common insurance use cases.
Pre-built Virtual Assistant skills
From getting a quote to opening a claim and authenticating your caller we’ve got you covered. Our solution comes with pre-packed agent skills ready to handle your most common insurance use cases.
Claims Processing
Account Management
Policyholder Queries
Quote
Provider
Broker Management
Fraud
Detection
and more…
Pre-trained for end-to-end Customer Journeys
Cut the delivery effort down to 1/5th using ready-to-go customer journey elements and skills for API integration.
1 +
Flows
53950
Entity
Instances
350 +
Intents
130 +
Entity
Types
0 +
Flows
5330 k
Entity
Instances
0 +
Intetnts
0 +
Entity
Types
Conversational Voice
Lower Costs Without Compromising CX
There’s more pressure than ever to reduce call times, but even the most straightforward answers can require significant explanation. In addition, frequent misrouted calls add to policyholder frustration. Unfortunately, queue abandon rates are higher than ever, and legacy bad customer service automation experiences have created issues for policyholders and insurance call center staff.
Our Conversational Voice solution helps insurances simplify caller experiences and lower costs by asking questions in a natural, fluid, conversational way and using AI, to clarify responses, asks follow-up questions, and completes a wide range of conversations ranging from policy recommendations to claim settlements and even buying new policies without involving a live agent.
Natural Conversations
Keep Callers Engaged
Callers express themselves naturally, responding as if Conversational Voice is human.
If a caller’s response is vague or unclear, Omilia automatically clarifies with follow-up questions.
Improved
Automation
Omilia’s commitment to security means your automation is safer.
Hyper-tuned models let you do more complex automation.
Wizards give you best practices and complete control.
Voice Biometrics
Authenticates Callers
Advanced voice biometrics let you validate a caller’s probable identity before reaching an agent.
Automated business logic can save 40 seconds per call.
Conversational Chat
Instant Service with our Insurance Chatbot
Contact centers are overwhelmed, with too much time spent on low-value inquiries. This is magnified by policyholders who make multiple calls to solve the same issue. Many of these questions don’t require human interaction and should be answered before an agent gets involved.
Our insurance chatbot ensures customer interactions are in sync with your insurance company’s digital transformation and helps you reduce costs.
Our data models are optimized for specific insurance tasks and help solve complex queries in the AI chat experience.
You can instantly respond to routine queries like account management, cancellations, discounts, cards and documentation, and billing/payment, all without involving a human agent.
Retain Customers During Business Change
Offer assistance for inquiries not served by the digital transformation.
Guide customers to new and changing functionality without involving an agent.
Keep customers aligned with your changes.
Create Efficient
Workflows
Deflect calls from voice sessions to Conversational Chat sessions.
Guide customers even without logging in.
+226 Intents ready to go, spanning all lines of business.
Provide Reactive and Proactive Help
AI chat proactively offers help, up-sell, or cross-sell based on customer behaviors.
Automatically ask follow-up questions to clarify customer responses.
Route calls with detailed information to human agents if requests can’t be self-served.
Authentication and Anti-Fraud
Let our Insurance Virtual Agent
assure you.
While innovation and digitization positively disrupt the insurance industry, the acceleration of digital processes has also amplified insurance fraud. It’s challenging to keep up with modern fraudster techniques, ensure data protection and privacy, and maintain internal data quality, but we got you covered.
Enroll callers seamlessly while they talk to an agent with a simple and proven opt-in process.
Check a caller’s voiceprint against known fraudsters in real-time to prevent fraud while reducing call times for legitimate customers.
Authenticate your callers using their natural speaking patterns instead of traditional verification questions.
Empower your staff to act quickly driven by data, saving your insurance company from significant losses.
Authentication and Anti-Fraud
Let our Insurance Virtual Agent
assure you.
While innovation and digitization positively disrupt the insurance industry, the acceleration of digital processes has also amplified insurance fraud. It’s challenging to keep up with modern fraudster techniques, ensure data protection and privacy, and maintain internal data quality, but we got you covered.
Enroll callers seamlessly while they talk to an agent with a simple and proven opt-in process.
Authenticate your callers using their natural speaking patterns instead of traditional verification questions.
Check a caller’s voiceprint against known fraudsters in real-time to prevent fraud while reducing call times for legitimate customers.
Empower your staff to act quickly driven by data, saving your insurance company from significant losses.
Easy, Opt-In
Enrollment
Sample the customer in the IVA or while they speak to an agent.
No special passwords to remember. The caller doesn’t have to say or do anything unusual.
The straightforward opt-in process encourages customers to participate and get serviced faster.
Go Beyond Simple
Biometrics
Inspect and analyze phone numbers to determine their authenticity.
Maintain a list of known fraudster voices, and assess these for all future calls.
Monitor user behavior to learn if someone calls in too often or attempts to gain access to multiple accounts.
Shrink AHT to Reduce
Staffing Costs
Multifactor voice technology listens in the background to verify caller identity, saving up to 40 seconds on each call.
Easy authentication strategies improve caller engagement in AI technology, helping you deflect more callers away from agents
Hear what our customers say
"Omilia Cloud Platform gives us an outstanding experience. It has one of the best features with phone call handling and automated voice menus. It has quite easy-to-use chatbots. It has a wide range of products which help to manage clients and operational processes easily. Its exceptional quality and multiple features help drive and achieve the desired KPIs."
"Working with Omilia is nothing less than an exceptional experience. They provide domain expertise and application knowledge on how to better organizational, client and operational processes through their product offerings"
"True strategic partner and thought leader. They are easy to work with. They are innovators and disruptors. very passionate about the client experience."
Learn How Omilia Can Help Insurance Companies Streamline Customer Experience And Prioritize Agent Time
