Omilia Team

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“We are in the business of destroying IVR and legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do”.

“…with Conversational AI you Have to be able to understand context, you Have to be able to deal with the unexpected… Conversational AI is: Can you deal with real human nature?  And that’s what we focus on.”

We are an agile team with the thirst for innovation startups dream of. Our management team has been in the Customer Care Automation business for more than 20 years, which brings a deep understanding of the market’s needs, the shortcomings of established commercial technologies, and a robust vision for where things should be going.

Couple that with our capacity for rapid commercialization of state-of-the-art technology in Artificial Intelligence and Natural Language Understanding, and it is clear why today Omilia is the only company with over 27 production call-center deployments of true Conversational Virtual Agents, in 15+ countries world-wide, representing 21 different languages, and serving more than 1 billion customer interactions.

Founded in 2002 by Dimitris and Pelias, literally out of their garage, Omilia started as a contact center integrator, building solutions on top of 3rd party software.  We quickly gained first hand experience of the shortcomings and difficulties of delivering an unstructured Natural Language UI with the then available technologies. In an attempt to overcome 3rd party deficiencies Dimitris and team set out to create a next generation technology, an intelligent Dialog Management platform (which realised into DiaManΤ®) and an innovative Natural Language Understanding engine (our deepNLU®), that would be able to bridge the gap and offer a true, seamless, conversational IVR experience.

We are proud to have the most accurate on-premise ASR engine (the deepASR®) in the world, with accuracies in the Banking and Telecoms domains achieving human-level performance. But we don’t stop there: our deepNLU® engine is capable of delivering unprecedented levels of semantic accuracy in conversational dialogs never seen again in live environments, while our deepVB® Biometrics Authentication engine ensures accurate speaker identification.

Omilia offers the entire stack of proprietary ground-breaking technology, bringing solutions to our clients others in the industry only have in their presentation decks.

In 2015 we entered the North American market, and in 2016 we deployed the first ever truly Conversational Virtual Agent solution for Royal Bank of Canada, the largest and most innovative bank in the country.

Today we are working with a number of financial, insurance and telecom organisations in the USA, who offer their customer-base a truly user-friendly, effective, omni-channel self-service solution; an elevated Customer Experience while slashing operating costs.

Our Core Team

Dimitris Vassos

CEO/Founding Partner

Pelias Ioannidis

CFO/Founding Partner

John Nikolaidis

CCO/Partner

Pepi Stavropoulou

Head of Delivery

Dimitris Togias

Head Of Engineering

Olga Ziotas

Solution Delivery Director – N. America

Maryan Kondratyuk

Head of Omilia CIS

Konstantinos Asimakopoulos

Business Development Director

George Psallidas

OCP Business Development Director

George Dimitrakos

OCP Commercial Director

Quinn Agen

Business Development Director – N. America

Nikos Kolivas

Partners & Academy Director

Petr Mizera

Head of Speech Recognition

Sofia Kasviki

Senior Manager/Solution Development

Dimitris Zabakolas

Software Engineering Manager

Vladimiros Tsamouridis

CIO

Maria Siska

Head of Product Management

Johann Venter

Business Development Director – Africa

Sofia Pavlaki

Accounting Director

Karolos Gkikas

Business Development Director Europe

Iasonas Roumeliotis

Team Leader ASR

George Stoupis

Integrations Manager

Antonis Apeiranthitis

DiaManT® Product Lead

Spiros Methenitis

Team Leader AppDev

Kostis Theofanopoulos

Solution Delivery Director (EMEA, APAC, LATAM)

Nikitas Papangelopoulos

Team Leader Integrations

Aggeliki Psimarnou

Marketing & Communications Director

Tonia Pierrakou

Operations Manager

Ioannis Papantoniou

Head of Quality Assurance

Kostis Gkikas

Team Leader Analytics

Pavlos Kaimakis

Systems Engineering Manager

Petros Marinos

DevOps Manager

Themos Stafylakis

Head of Machine Learning & Voice Biometrics

Marios Fakiolas

Software Engineering Manager

Nikos Giannopoulos

Team Leader Integrations

Dimitris Pratsolis

Senior Manager/Solution Development

Spiros Meliopoulos

Senior Manager/Solution Development

Nikos Tseres

Team Leader AppDev

Alexander Safronov

Team Leader AppDev UKR

Voula Gotsoulia

xPert Packs® Supervisor

ARRANGE A DEMONSTRATION

Our proven Omni-Channel technology is aimed at: 

Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers. 

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.