About Omilia

We are an agile team with the thirst for innovation that startups dream of. Our seasoned management team has been in the Customer Care Automation business for more than 20 years, bringing a deep understanding of the market’s needs, the shortcomings of established commercial technologies, and a robust vision for where things should be going.

Couple that with our capacity for rapid commercialization of state-of-the-art technology in Artificial Intelligence and Natural Language Understanding, and it is clear why today Omilia is the only company with over 20 production call center deployments of true Conversational Virtual Agents, in 11 countries world-wide, representing 10 different languages, and serving more than 1 billion customer interactions.

Founded in 2002 by Dimitris and Pelias, literally out of their garage, Omilia started as a contact center integrator, building solutions on top of 3rd party software.  We quickly gained first hand experience of the shortcomings and difficulties of delivering an unstructured Natural Language UI with the then available technologies. In an attempt to overcome 3rd party deficiencies Dimitris and team set out to create a next generation technology, an intelligent Dialog Management platform (DiaManΤ®) and an innovative Natural Language Understanding engine (deepNLU®), that would be able to bridge the gap and offer a true conversational IVR experience.

Today we are proud to have the most accurate on-premise ASR engine (deepASR®) in the world, with accuracies in the Banking and Telecoms domains touching human-level performance. But we don’t stop there: our deepNLU® engine is capable of delivering unprecedented levels of semantic accuracy in conversational dialogs never seen again in live environments, while our deepVB® Biometrics Authentication engine ensures accurate speaker identification.

We now offer an entire stack of proprietary ground-breaking technologies, enabling Omilia to bring solutions to market that our competitors only have in their presentation decks.

In 2015 we entered the North American market, and in 2016 we deployed the first ever truly Conversational Virtual Agent solution for Royal Bank of Canada, the largest and most innovative bank in the country.

Today we are working with a number of financial institutions and telecom operators in the USA, who want to offer their customer base a truly user-friendly, effective, omni-channel self-service solution, while slashing operating costs.

Dimitris Vassos
CEO, Omilia

Our Core Team

Dimitris Vassos

Dimitris Vassos

CEO / Founding Partner

Pelias Ioannidis

Pelias Ioannidis

CFO / Founding Partner

John Nikolaidis

John Nikolaidis

CCO / Partner

Pepi Stavropoulou

Pepi Stavropoulou

Head of Delivery

Petr Mizera

Petr Mizera

Head of Speech Recognition

Dimitris Zabakolas

Dimitris Zabakolas

Software Engineering Manager

Maryan Kondratyuk

Maryan Kondratyuk

Head of Omilia CIS

Konstantinos Asimakopoulos

Konstantinos Asimakopoulos

Business Development Director - EMEA

Quinn Agen

Quinn Agen

Business Development Director - N. America

Nikos Kolivas

Nikos Kolivas

Partners & Academy Director

Dimitris Togias

Dimitris Togias

Head Of Engineering

Sofia Kasviki

Sofia Kasviki

Senior Manager/Solution Development

Olga Ziotas

Olga Ziotas

Solution Delivery Director - N. America

Vladimiros Tsamouridis

Vladimiros Tsamouridis

CIO

Maria Siska

Maria Siska

Head of Product Management

Johann Venter

Johann Venter

Business Development Director - Africa

Sofia Pavlaki

Sofia Pavlaki

Accounting Director

Karolos Gkikas

Karolos Gkikas

Business Development Director Greece

Iasonas Roumeliotis

Iasonas Roumeliotis

Team Leader ASR

George Stoupis

George Stoupis

Integrations Manager

Spiros Methenitis

Spiros Methenitis

Team Leader AppDev

Kostis Theofanopoulos

Kostis Theofanopoulos

Solution Delivery Director - EMEA-LATAM-APAC

Nikitas Papangelopoulos

Nikitas Papangelopoulos

Team Leader Integrations

Alexander Safronov

Alexander Safronov

Team Leader AppDev UKR

Voula Gotsoulia

Voula Gotsoulia

Xpert Pack Supervisor

Ioannis Papantoniou

Ioannis Papantoniou

Head of Quality Assurance

Kostis Gkikas

Kostis Gkikas

Team Lead Analytics

Pavlos Kaimakis

Pavlos Kaimakis

Systems Engineering Manager

Petros Marinos

Petros Marinos

DevOps Manager

Themos Stafylakis

Themos Stafylakis

Head of ML & VB

Marios Fakiolas

Marios Fakiolas

Software Engineering Manager

Nikos Giannopoulos

Nikos Giannopoulos

Team Leader Integrations

Dimitris Pratsolis

Dimitris Pratsolis

Senior Manager/Solution Development

Spiros Meliopoulos

Spiros Meliopoulos

Senior Manager/Solution Development

Nikos Tseres

Nikos Tseres

Team Leader AppDev

Antonis Apeiranthitis

Antonis Apeiranthitis

DiaManT® Product Lead

Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

  • Large Corporations (200+ agents / 4+ million calls per year)
  • Integrators & Contact Center Service Providers

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.

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