At Omilia we strive to deliver Natural Language solutions that delight Customers.
We have worked hard over the last 10 years with millions of real customer interactions to develop a platform that brings the results that NLU has always had the potential to deliver.
Awards & Press
Omilia became a valuable partner in an emergency situation when many thousands of people massively had called our call center to receive specific information. Omilia managed to change the Alfa Bank NLU call center application within a few hours and handle the calls appropriately! We strongly recommend Omilia, as a credible partner that has been able to deliver a robust solution and prove results in the Russian, Ukrainian and mixed language.Director Customer Care | Alfa Bank
Omilia has proven to be a very responsive and knowledgable partner, with strong technical expertise in the field of NLU, IVR, ASR and all underlying contact centre technologies, that has consistently delivered the project ahead of time, and has managed to have a very satisfactory communication and support of the ENEL team.ENEL 5ervicii Comune | ICT Director
The DiaManT platform has allowed much friendlier self-service of customers, with benefits seen around first call resolution (in sending the customer to the right person the first time), reduction of internal call transfers, adoption of automated services within the IVR environment and improving customer IVR experience. The use of open language model has opened up capabilities that traditional DTMF environments restrict.Customer Relations Analyst | Vodafone GR
A speech IVR with a success rate higher than 90% on first day and a call transfer reduction higher than 50% after first month? Omilia made it all happen, and we think it was our best choice ever for our customer care voice portal!Customer Care Manager | Hellas on Line
Omilia’s DiaManT, is an omni-Channel Dialogue Management platform that allows customers to freely communicate in natural language, without having to navigate through complex menus and option trees.
Our team of professional linguists train DiaManT to understand your business and your customers. We also adjust the language models and train the Automatic Speech Recognition engine of choice to better understand your customer’s language and product slang.
We have delivered valuable results for mobile operators, banks, and energy companies, among others. With Omilia upgrading your customer service has never been easier.
Our team will find ways to bridge any technological gap between our client’s existing software infrastructure and the core components of NLU. Omilia’s team of engineers have a vast experience in large contact center technology and will resolve even the most puzzling incompatibilities in order for such a complex project to reach completion.
OUR SECRET SAUCE
At Omilia we live by the conviction that good technology is invisible to the user. To achieve this goal we invest in research both on technology and human behaviour.
The key differentiator of Omilia is our approach to NLU, which employs technology in a way that forms a unique ecosystem, based on the idea that every customer has their own individual needs and way of expressing them.
With a perfect combination of technology and know-how, Omilia is producing results that previously were not believed possible. We work hand-in-hand with our clients, in a no nonsense business proposition that just makes sense.