+30 210 693 0664hello@omilia.com
Slide background The next generation of NLU Specialist Technology that just works, producing clear and measurable results

At Omilia we strive to deliver Natural Language solutions that delight Customers.

We have worked hard over the last 10 years with millions of real customer interactions to develop a platform that brings the results that NLU has always had the potential to deliver.

Client Testimonials

Awards & Press

  • Omilia became a valuable partner in an emergency situation when many thousands of people massively had called our call center to receive specific information. Omilia managed to change the Alfa Bank NLU call center application within a few hours and handle the calls appropriately! We strongly recommend Omilia, as a credible partner that has been able to deliver a robust solution and prove results in the Russian, Ukrainian and mixed language.

    Valentina Yarosh
    Valentina YaroshDirector Customer Care | Alfa Bank
  • Omilia has proven to be a very responsive and knowledgable partner, with strong technical expertise in the field of NLU, IVR, ASR and all underlying contact centre technologies, that has consistently delivered the project ahead of time, and has managed to have a very satisfactory communication and support of the ENEL team.

    Dan Crisfaluci
    Dan CrisfaluciENEL 5ervicii Comune | ICT Director
  • The DiaManT platform has allowed much friendlier self-service of customers, with benefits seen around first call resolution (in sending the customer to the right person the first time), reduction of internal call transfers, adoption of automated services within the IVR environment and improving customer IVR experience. The use of open language model has opened up capabilities that traditional DTMF environments restrict.

    Angela Sotos
    Angela SotosCustomer Relations Analyst | Vodafone GR
  • A speech IVR with a success rate higher than 90% on first day and a call transfer reduction higher than 50% after first month? Omilia made it all happen, and we think it was our best choice ever for our customer care voice portal!

    John Bouzios
    John BouziosCustomer Care Manager | Hellas on Line

Bite Award: IT Excellence 2012
In the annual Business IT Awards of 2013, Omilia received the 1st prize in the category of Innovation & Research for its NLU implementation for the customer care NLU Portal of Vodafone Greece.

OUR WORK

Omilia’s DiaManT, is an omni-Channel Dialogue Management platform that allows customers to freely communicate in natural language, without having to navigate through complex menus and option trees.

Our team of professional linguists train DiaManT to understand your business and your customers. We also adjust the language models and train the Automatic Speech Recognition engine of choice to better understand your customer’s language and product slang.

OUR EXPERIENCE

We have delivered valuable results for mobile operators, banks, and energy companies, among others. With Omilia upgrading your customer service has never been easier.

Our team will find ways to bridge any technological gap between our client’s existing software infrastructure and the core components of NLU. Omilia’s team of engineers have a vast experience in large contact center technology and will resolve even the most puzzling incompatibilities in order for such a complex project to reach completion.

OUR SECRET SAUCE

At Omilia we live by the conviction that good technology is invisible to the user. To achieve this goal we invest in research both on technology and human behaviour.

The key differentiator of Omilia is our approach to NLU, which employs technology in a way that forms a unique ecosystem, based on the idea that every customer has their own individual needs and way of expressing them.

With a perfect combination of technology and know-how, Omilia is producing results that previously were not believed possible. We work hand-in-hand with our clients, in a no nonsense business proposition that just makes sense.

MEET THE TEAM

  • Dimitris Vassos
    Dimitris VassosCEO / Founding Partner

    Dimitris is Omilia’s CEO, our Chief Software Architect and one of our Founding Partners. Dimitris is an NLU technology visionary with a passion for excellence, and more than 16 years of experience in Customer Care self-service solutions. His career started back in 1997 with IBM UK, where he contributed to IBM’s Voice product portfolio development and its rollout in more than 70 countries, and upon his return to Athens in year 2002, Dimitris founded Omilia out of his house garage, with a mission to destroy the traditional “IVR” and re-invent it as a truly customer-centric service. Since then, Omilia has grown to become a world leader in NLU tech and Dimitris has led the team to deliver true NLU solutions to numerous customers across the world.

    • Pelias Ioannidis
      Pelias IoannidisCFO / Founding Partner

      Pelias is Omilia’s CFO and one of the founding partners. In 2002, together with Dimitris he established Omilia with a strong vision to become a worldwide leading provider of Natural Dialogue Interaction Solutions. With an engineering background, he started his professional career back in 1987 in the IT business at SYNPAN software where he specialized in ERP financial software and customer roll out implementations. In 1993 Pelias founded and managed Infos IT consultants, taking advantage of his experience and deep know how on ERP software, creating a strong customer base in Greece.

      • John Nikolaidis
        John NikolaidisCCO / Partner

        John, Omilia's CCO & partner, is a seasoned Sales Executive with more than 20 years of experience in International Business Development. John has extensive experience in marketing Mobile and IT services in some of the most competitive B2B environments and has a proven track record of successfully starting new business in APAC, EMEA and LATAM for many listed mobile tech companies targeting Banks, Brands and MNOs. John is driving the pace and direction of Omilia's rapid international expansion, and his biggest secret is that he believes everything becomes possible when a company realises that its biggest asset is nothing else than its people.

        • Pepi Stavropoulou
          Pepi StavropoulouHead Natural Language R&D
          • Sofia Kasviki
            Sofia KasvikiSenior Natural Language Engineer
            • Dimitris Zabakolas
              Dimitris ZabakolasHead Software Development
              • Maryan Kondratyuk
                Maryan KondratyukHead Project Manager
                • Quinn Agen
                  Quinn AgenBusiness Development Manager
                  • George Develekos
                    George DevelekosSenior Software Engineer
                    • Nikos Kolivas
                      Nikos KolivasNatural Language Engineer
                      • Mihaela Balauru
                        Mihaela BalauruLanguage Specialist
                        • Aneta Piel
                          Aneta PielLanguage Specialist
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