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AI-Driven Customer Service Automation

First-class Service from the Power of Conversational and Generative AI

A leader in Conversational AI, helping enterprises with large contact centers and customer service operations to use the power of AI to automate customer service, reduce the risk of fraud, and enable agents for success.

Automate Customer Service
Reduce Fraud Risk
Empower Agents

Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design An integrated native platform, specialized for customer service automation, that can be quickly and securely customized and deployed to provide better-than-human self-service experiences that surpass customer expectations. Fast Time to Value Anti-Fraud Protection Enterprise-Grade Truly Omnichannel Customer Service by Design Omilia Cloud Platform Customer Service by Design Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design Specifically architectured to give you control of your data privacy and security. Anti-fraud measures provide peace of mind, and flexible deployment options mean you can control and scale your business. Enterprise-Grade Enterprise-Grade Specifically architectured to give you control of your data privacy and security. Anti-fraud measures provide peace of mind, and flexible deployment options mean you can control and scale your business. Specifically architectured to give you control of your data privacy and security. Anti-fraud measures provide peace of mind, and flexible deployment options mean you can control and scale your business. Enterprise-Grade A single platform enables omnichannel conversational experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers. Truly Omnichannel Truly Omnichannel A single platform enables omnichannel conversational experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers. A single platform enables omnichannel conversational experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers. Truly Omnichannel Low/no-code tools and out-of-the-box bots reduce development effort by as much as 80%, so you can implement Conversational AI applications in weeks and achieve quicker time to value. Fast Time to Value Fast Time to Value Low/no-code tools and out-of-the-box bots reduce development effort by as much as 80%, so you can implement Conversational AI applications in weeks and achieve quicker time to value. Low/no-code tools and out-of-the-box bots reduce development effort by as much as 80%, so you can implement Conversational AI applications in weeks and achieve quicker time to value. Fast Time to Value Reduce fraud risk and prevent malicious attacks from breaching your contact center, with our multi-layered anti-fraud mechanisms and intelligent authentication solutions. Anti-Fraud Protection Anti-Fraud Protection Reduce fraud risk and prevent malicious attacks from breaching your contact center, with our multi-layered anti-fraud mechanisms and intelligent authentication solutions. Reduce fraud risk and prevent malicious attacks from breaching your contact center, with our multi-layered anti-fraud mechanisms and intelligent authentication solutions. Anti-Fraud Protection Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design An integrated native platform, specialized for customer service automation, that can be quickly and securely customized and deployed to provide better-than-human self-service experiences that surpass customer expectations. Fast Time to Value Anti-Fraud Protection Enterprise-Grade Truly Omnichannel Customer Service by Design Omilia Cloud Platform An integrated native platform, specialized for customer service automation, that can be quickly and securely customized and deployed to provide better-than-human self-service experiences that surpass customer expectations. Omilia Cloud Platform icon_time_to_value.webp Icon_truly_om-1.webp icon_enterprise_grade.webp Icon customer service icon_anti-fraud.webp Icon customer service Icon customer service mint Icon_T2V-1.webp Icon_FAF-1.webp Icon_EG-1.webp Icon_Truly_Om_mint.webp icon_over_enterprise_grade.webp Icon_over_truly_om.webp Icon over time to value icon over anti fraud

Trusted by Enterprises Around the World

Success Stories

Multinational Financial Services Company

Improving customer experience and boosting customer satisfaction with Omilia Conversational AI

“We selected Omilia over Nuance and IBM because it outperformed… and was less than half the cost.”

All-in-One Customer Service Solution

Our suite of products seamlessly integrate, creating a cohesive and powerful solution for your customer service needs

Unified Native Platform
Seamlessly integrated NLU, STT, and TTS
Conversational Voice & Chat
Advanced voice and chat AI assistants engaging in natural, end-to-end conversations.
Contact Centre Security
Voice biometric verification and multi-layered anti-fraud mechanisms to keep your customers safe.
Conversational Insights
Data analytics and insights to understand customer needs and identify where to optimize your applications.
Agent Assist
Real-time assistance to help your agents address customer needs swiftly and effectively.

The business impact for you

Rapid ROI
Cut costs by automating self-service, free up agents to focus on high-value tasks and achieve rapid time to value and ROI.
Protected Contact Center
Protect customers with anti-fraud solutions and guarantee your regulatory adherence and data sovereignty.
Delighted Customers
Provide quick, reliable and personalized service that your customers demand, when and where they need it.

Omilia Proven Results

96%
Intent Understanding Accuracy
70%
Less Development Effort
91%
Task Completion Rate (TCR)
30%
Average Containment Increase

Resources

Robust data privacy and security standards guarantee your regulatory adherence and data sovereignty.

Gartner Peer Insights

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