Use IT skills efficiently
Skilled IT professional spend extensive hours on routine tasks. Given the current shortage of qualified IT talent and the rising demand, this is a waste of valuable resources. Use Omilia’s IT helpdesk Conversational AI solution and maximise the efficiency of your IT team.
Employees often face IT issues, from software glitches to hardware malfunctions that disrupt their productivity. Traditional IT support can consume significant resources, both in terms of time and personnel. Our Conversational AI for IT Helpdesk solution automates routine IT Helpdesk issues, freeing up your skilled IT professionals to tackle more intricate challenges that demand their expertise.
Assisted resolution
Break away from outdated IT channels. Omilia’s Conversational AI gives employees an interactive channel, available 24/7, to guide them through resolving common problems. By querying existing and online sources of knowledge, Omilia’s solution provides easy to follow and clear instructions to troubleshoot and resolve any problem reported. Maximise productivity by ensuring that all employees are independent and self-sufficient.
Streamlined IT Approvals
Beyond troubleshooting, the IT Helpdesk AI solution can also handle routine approval requests without the need for submitting formal tickets or waiting for manual sign-offs. Whether it’s software installation requests or access permissions, the AI streamlines the approval process, allowing employees to continue their work without unnecessary delays.
Key Features
Seamless Integration
Our AI can be easily integrated into your current IT infrastructure, enhancing your existing support ecosystem
Accurate Diagnostic Assistance
Our AI's advanced algorithms swiftly diagnose problems, saving time for both users and IT staff
Live Deflection of callers to Web Content
Guide users to online resources, such as support manuals or troubleshooting guides, to resolve issues independently
Step-by-step Guidance
Receive guided instructions to troubleshoot and resolve problems independently
Automated Workflows
Initiate automated processes for routine tasks, approvals, and escalations, ensuring streamlined and consistent procedures
Smart Issue Escalation
Automatically escalate complex issues to specialized IT experts, ensuring comprehensive and efficient resolution
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