Omilia Conversational Voice, Conversational Chat, and Authentication & Anti-fraud’s behavior has a significant impact on your customer contact center’s performance. These applications interact with your customers daily and require monitoring and refining to ensure they’re helping meet your business and customer support goals.
Your application creators and administrators need a detailed analysis of each user’s interaction using powerful, user-friendly customer service analytics tools.
Introducing Omilia Conversational Insights. Advanced analytics for OCP applications.