PSEG shares how they are reducing customer service costs, and improving operational agility while still enhancing the customer experience. They needed a cloud platform that offered flexibility, deep intent and context understanding, to better serve customers and increase containment without software development. Watch the video to learn how, with Omilia, they have:
- Unrivalled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.
- Insights for continual improvement from easy-to-use analytics data which provides them with ideas every day on how and where to improve customer interactions.
- Enhanced customer service levels by enabling accuracy in call routing and improved interactions even during severe weather conditions.
