Conversational
Voice for
Customer Service
Automation​

Omilia Conversational Voice Simplifies
Caller Experiences and Lowers Costs
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A Modern,
Customer-First
Approach
There’s more pressure than ever on call center automation to reduce call times, improve service, and drive revenue.

Unfortunately, queue abandon rates are higher than ever, and bad customer service automation experiences create headaches for customers and call center staff alike.

How May I Help You?

  • This simple, open-ended question starts every call.
  • Omilia Conversational Voice then classifies each caller’s response, connecting callers to the right next step - either a human or virtual agent.
  • Conversational Voice asks questions in a natural, fluid, conversational way.
  • Omilia clarifies responses, asks follow-up questions, and will offer answers and services that don’t require a human agent.
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Benefits

Natural Conversations Keep Callers Engaged

Callers express themselves naturally, responding as if Conversational Voice is human.

If a caller’s response is vague or unclear, Omilia automatically clarifies with follow-up questions.

Improved Automation

Omilia’s commitment to security means your automation is safer.

Our hyper-tuned models let you do more complex automation.

And our wizards give you best practices and complete control.

Voice Biometrics Authenticates Callers
Advanced voice biometrics lets you validate a caller’s probable identity before reaching an agent.

This automated business logic can save 40 seconds per call.
All the Powerful
Features You Need

Omilia Conversational Voice features proprietary automation technology which enhances customer service fulfillment, improves caller engagement, and drives market-leading success rates.

Omnichannel

Extend your ROI by enabling your Conversational Voice application to also serve your chat customers.

Natural Language Call Steering

Combine years of design and dialogue best practices to maximize the effectiveness of your intent models.

Natural Language Data Capture

Manage critical tasks like capturing dates, numerics, and alphanumerics with unprecedented accuracy.

Virtual Agent Skills

Quickly automate everyday tasks such as Authentication, Service Request Capture, and Account Information with Pre-packaged Conversational AI journeys.

Testing Studio

Test your entire Conversational AI application before releasing any changes and never be caught by surprise.

Software Development Lifecycle

Use Environment Manager to isolate critical tasks such as Development, UAT, and Production.

Conversational Insights

Business intelligence and reporting service that provides detailed, actionable insights following industry best practices.

Voice Biometrics

Biometrics increases your Conversational Voice Application’s security.

Pre-Built Contact Center Integrations

Seamlessly add Conversational AI services to your existing contact center platform for a fast return on investment.

Pre-Built Industry Packages

Immediately launch pre-tuned AI models that exceed 90% accuracy without any additional configuration.

Natural Language Generation (Text-to-Speech)

Easy-to-use Text-to-Speech means there’s no need to use a recording studio, nor pay extra per call.

Multiple Languages

Simply point and click to add new languages to Conversational AI applications.

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Omnichannel

Extend your ROI by enabling your Conversational Voice application to also serve your chat customers.

Natural Language Call Steering

Combine years of design and dialogue best practices to maximize the effectiveness of your intent models.

Natural Language Data Capture

Manage critical tasks like capturing dates, numerics, and alphanumerics with unprecedented accuracy.

Virtual Agent Skills

Quickly automate everyday tasks such as Authentication, Service Request Capture, and Account Information with Pre-packaged Conversational AI journeys.

Testing Studio

Test your entire Conversational AI application before releasing any changes and never be caught by surprise.

Software Development Lifecycle

Use Environment Manager to isolate critical tasks such as Development, UAT, and Production.

Conversational Insights

Business intelligence and reporting service that provides detailed, actionable insights following industry best practices.

Voice Biometrics

Biometrics increases your Conversational Voice Application’s security.

Pre-Built Contact Center Integrations

Seamlessly add Conversational AI services to your existing contact center platform for a fast return on investment

Pre-Built Industry Packages

Immediately launch pre-tuned AI models that exceed 90% accuracy without any additional configuration

Natural Language Generation (Text-to-Speech)

Easy-to-use Text-to-Speech means there’s no need to use a recording studio, nor pay extra

Multiple Languages

Simply point and click to add new languages to Conversational AI applications

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