Conversational Chat Fast-Tracks Digital Transformation while Keeping Customers Engaged
Omilia Conversational Chat Ensures Customer Interactions Are In Sync With Your Company’s Transformation
True End-to-End Natural Language Chat
The COVID-19 pandemic sped up digital transformation initiatives – and customer expectations. Your contact center chatbot technology must improve efficiency and add value while enhancing customer experience.
Meet Omilia Conversational Chat. Transforming Conversations.
In the drive for self-service support, many digital transformation programs have gotten ahead of their customer’s ability to to adapt to new channels. AI conversational chatbots can fill the gap by assisting with inquiries not yet supported by wider company transformation efforts.
Omilia Conversational Chat drives digital transformation initiatives by keeping customers engaged without needing to involve a human agent.
Benefits
Retain Customers
During Business Change
Offer assistance for inquiries not yet served by the digital transformation.
Guide customers to new and changing functionality without involving an agent.
Keep customers aligned with your changes.
Create Efficient Workflows
Deflect calls from voice sessions to Conversational Chat sessions.
Guide customers even without logging in.
Provide Reactive and
Proactive Help
AI chat proactively offers help, up-sell, or cross-sell based on customer behaviors.
Automatically ask follow-up questions to clarify customer responses.
Route calls with detailed information to human agents if requests can’t be self-served.
All the Powerful Features You Need
Omilia Conversational Chat’s advanced features accelerate digital transformation while improving customer service.
Customizable Look
and Feel
Maintain your website’s personality by customizing Conversational Chat with your colors, logos, and fonts.
Deep Linking
Direct customers where you want them to go on your website based on responses to common inquiries.
Conversational Insights
Business intelligence and reporting service that provides detailed, actionable insights following industry best practices.
Pre-built Contact
Center integrations
Seamlessly add Conversational Chat services to your existing contact center platform for a fast return on investment.
Pre-Built Industry Packages
Immediately launch pre-tuned AI models that exceed 90% accuracy without additional configuration.
Multiple Languages
Simply point and click to add new languages to Conversational Chat applications.
Omnichannel
Improve ROI by duplicating your custom Conversational Chat in your Conversational Voice application.
Natural Language Chat Steering
Combine years of design and dialogue best practices with intent models to improve customer experience dramatically.
Natural Language Data Capture
Manage critical tasks like capturing dates, numerics, and alphanumerics with unprecedented accuracy.
Virtual Agent Skills
Quickly automate everyday tasks such as Authentication, Service Request Capture, and Account Information with Pre-packaged Conversational Chat journeys.
Testing Studio
Test your entire Conversational Chat application before releasing any changes and never be caught by surprise.
Software Development Lifecycle
Use Environment Manager to isolate critical tasks such as Development, UAT, and Production.
Bot Orchestration
Mirror real-world process by organizing your Conversational Chat application into reusable components.
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Learn How Omilia Conversational Chat
can accelerate digital transformation
while improving customer service.
can accelerate digital transformation
while improving customer service.
