Reduce Costs and Improve Utilities Customer Service With Omilia Conversational AI

Manage Spikes in Customer Demand and Improve 24×7 Access Across All Channels with Smart Automation

Reduce Costs and Improve Utilities Customer Service

With Omilia Conversational AI

Manage Spikes in Customer Demand and Improve 24×7 Access Across All Channels with Smart Automation.

Address Cost, Climate, and Technology Roadblocks with AI.

Water, gas, oil, and electricity companies are facing unprecedented operating and business challenges. From severe weather events causing unexpected outages and increasing operating costs to managing aging infrastructure, utilities are under pressure.

More automation lets frontline staff focus on strategic problem-solving, with essential services like account management managed by AI.

This means spikes in traffic related to outages and technical problems can be managed without swamping customer support. Utilities can also provide genuine 24×7 customer assistance while controlling employee costs.

AI is also helping utilities better serve all constituents by providing access through various communications channels. This is especially critical when outages force customers to use alternative channels.

Scalable automation.
24/7 customer service.

Whether responding to account queries or managing sudden spikes in traffic caused by outages or technical issues, Conversational Voice provides AI support that scales based on demand.

Provide urgent support to your customers without waiting on hold or speaking to live agents.

Overcome potential staffing challenges when customers call during a significant outage.

Redirect your callers to the correct location on your web portal for web based self-services.

Billing Inquiries

Technical Support

Subscription Upgrades

Account Management

Usage information

Appointment Scheduling

and more…

Ready-to-go
Virtual Agent skills

We’ve done all the work for you to enable your Customer Service automation. Our solution comes with pre-packed virtual agent skills ready to handle your most common utility use cases.

Ready-to-go
Virtual Agent skills

We’ve done all the work for you to enable your Customer Service automation. Our solution comes with pre-packed virtual agent skills ready to handle your most common utility use cases.

Billing Inquiries

Technical Support

Account Management

Subscription Upgrades

Usage Information

Appointment Scheduling

Pre-trained for end-to-end Customer Journeys

1 +

Flows

470000

Entity
Instances

170 +

Intents

230 +

Entity
types

Next-Gen Digital Transformation with our chat chaperone

Electricity, water, gas, and oil companies are inundated by customer calls, with most agent time spent on common inquiries. Instead, customers should default to your website or portal. Omilia AI chatbots act as chaperones so you can:

Drive value through digital transformation by leading customers to the correct content on your web portal.

Guide your customers through your web portal and answer requests at their convinience without the need of an agent.

Proactively serve customized announcements, informing customers of scheduled outages, known service incidents, account status flags and more.

What’s in it for Utilities?

Cost efficiency

Reduce Customer Support costs with more automation and less human effort for responding to common queries or providing basic services like account management.

Scalability

Handle sudden spikes in traffic related to outages and technical problems that can swamp your customer support building trust between your brand and your customers.

Availability

Provide 24/7 support and enable customers to reach customer service in a timely fashion when they need it the most.

Accessibility

Offer the same experience of impeccable customer service to everyone equally. Omilia’s omnichannel nature enables you to offer AI that meets accessibility requirements over all channels.

Hear what our customers say

Empower Your Customer Service with AI

Learn How Omilia Can Help Utilities Manage Spikes in Customer Demand and Improve Access Across All Channels