Reduce Costs and Improve Utilities Customer Service With Omilia Conversational AI
Manage Spikes in Customer Demand and Improve 24×7 Access Across All Channels with Smart Automation
Reduce Costs and Improve Utilities Customer Service
With Omilia Conversational AI
Manage Spikes in Customer Demand and Improve 24×7 Access Across All Channels with Smart Automation.
Address Cost, Climate, and Technology Roadblocks with AI.
Water, gas, oil, and electricity companies are facing unprecedented operating and business challenges. From severe weather events causing unexpected outages and increasing operating costs to managing aging infrastructure, utilities are under pressure.
More automation lets frontline staff focus on strategic problem-solving, with essential services like account management managed by AI.
This means spikes in traffic related to outages and technical problems can be managed without swamping customer support. Utilities can also provide genuine 24×7 customer assistance while controlling employee costs.
AI is also helping utilities better serve all constituents by providing access through various communications channels. This is especially critical when outages force customers to use alternative channels.
Scalable automation.
24/7 customer service.
Whether responding to account queries or managing sudden spikes in traffic caused by outages or technical issues, Conversational Voice provides AI support that scales based on demand.
Provide urgent support to your customers without waiting on hold or speaking to live agents.
Overcome potential staffing challenges when customers call during a significant outage.
Redirect your callers to the correct location on your web portal for web based self-services.
Billing Inquiries
Technical Support
Subscription Upgrades
Account Management
Usage information
Appointment Scheduling
and more…
Ready-to-go
Virtual Agent skills
We’ve done all the work for you to enable your Customer Service automation. Our solution comes with pre-packed virtual agent skills ready to handle your most common utility use cases.
Ready-to-go
Virtual Agent skills
We’ve done all the work for you to enable your Customer Service automation. Our solution comes with pre-packed virtual agent skills ready to handle your most common utility use cases.
Billing Inquiries
Technical Support
Account Management
Subscription Upgrades
Usage Information
Appointment Scheduling
Pre-trained for end-to-end Customer Journeys
1 +
Flows
470000
Entity
Instances
170 +
Intents
230 +
Entity
types
Read how voice biometrics is helping utilities to automate security verification and keep accounts safe without requiring customers to answer frustrating security questions.
Read how voice biometrics is helping utilities to automate security verification and keep accounts safe without requiring customers to answer frustrating security questions.
Next-Gen Digital Transformation with our chat chaperone
Electricity, water, gas, and oil companies are inundated by customer calls, with most agent time spent on common inquiries. Instead, customers should default to your website or portal. Omilia AI chatbots act as chaperones so you can:
Drive value through digital transformation by leading customers to the correct content on your web portal.
Guide your customers through your web portal and answer requests at their convinience without the need of an agent.
Proactively serve customized announcements, informing customers of scheduled outages, known service incidents, account status flags and more.
What’s in it for Utilities?
Cost efficiency
Reduce Customer Support costs with more automation and less human effort for responding to common queries or providing basic services like account management.
Scalability
Handle sudden spikes in traffic related to outages and technical problems that can swamp your customer support building trust between your brand and your customers.
Availability
Provide 24/7 support and enable customers to reach customer service in a timely fashion when they need it the most.
Accessibility
Offer the same experience of impeccable customer service to everyone equally. Omilia’s omnichannel nature enables you to offer AI that meets accessibility requirements over all channels.
Hear what our customers say
Empower Your Customer Service with AI
Learn How Omilia Can Help Utilities Manage Spikes in Customer Demand and Improve Access Across All Channels