Yoigo is one of the largest Mobile Network Operators in Spain. With nearly 4 Million subscribers Yoigo constantly remains at the forefront of innovation and employs a strategy that focuses on low churn and retaining customers with great products and exceptional customer service.

Piraeus Direct Services (PDS) is a subsidiary company of Piraeus Bank, with headquarters in Athens, Greece. PDS is the contact center operation of Piraeus Bank group, a multinational bank spreading in South-East Europe with more than 5 million customers. PDS serves the customers of Piraeus Bank Greece and Piraeus Bank Cyprus LTD on a 24x7 basis.

Following a formal RFP process, in November 2016 Kcell, a major telecommunications provider in Kazakhstan, chose to trust Omilia LTD with the delivery of a conversational customer care portal. Fully functional in both the Kazakh and Russian languages it aimed to prove the superior results of DNN (deep neural networks) and NLU (natural language understanding) technology over existing DTMF technology.

In 2014, following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled conversational customer care system with Natural Language Understanding (NLU) technology.

Omilia has completely re-engineered Alpha Bank’s voice customer care portal to become one of Europe’s first full Natural Language Understanding Speech Portals, making customer experience safer, faster, and more streamlined than ever.

Alfa Bank has taken its call centre to the next level, and has managed to significantly cut costs by reducing average handling time and taking agent to agent transfers to almost zero overnight. Alfa has also capitalised on Omilia’s adaptive maintenance, and has managed to keep it voice customer care portal up to date and functioning at peak performance.

Vodafone Greece was the first flagship launch of Omilia Technology in year 2010 and a landmark for NLU technology, since it was there that Omilia’s Dialogue Manager was used for the first time. Since then the portal has successfully serviced millions of customer every year, and has received the BITE AWARD for innovation in customer service.