Discover how AI-powered IVR systems can revolutionize utility communication during natural disasters. Chris Adomaitis, Director and Solutions Architect at Omilia, discusses the importance of scaling up with modern technology, ensuring reliable customer service in emergencies. Read more
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What does Omilia’s Agent Assist have to do with Iron Man’s J.A.R.V.I.S. and how might an AI co-pilot take agents’ job to the next level?
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Let’s explore how a secure and compliant Conversational AI (CAI) solution can help banks move customer experience and fulfillment from business priorities to mission accomplished.
What is Conversational AI? A 2023 CAI Customer Service Guide Conversational AI: What is It? For years, having a productive conversation with a computer was
Large language model (LLM) AI chatbots like chatGPT are currently all the rage, impressing users with the ability to respond to people in a surprisingly human and natural way.
Many banks are using Conversational AI (CAI) technology that cannot easily adapt to change. Read more to learn the key to getting ahead in a fast-moving AI world.