Introduction
The protection of your personal data is important to us. We are committed to providing you with an experience on our website and services that is safe, secure and trustworthy.
Who we are
This website is owned, operated, and provided by OMILIA Natural Language Solutions LtD, a company established under the laws of Cyprus with registered tax number CY10318950X, having its registered address at Inomenon Ethnon 50, Thekla Konteatis Court, Office 41, 6042, Larnaca, (hereinafter, “Omilia”, “we”, “us”, “our”) who is also responsible for operating and managing it. For the purposes of data protection legislation regarding the collection and further processing of your data through our Website, we are considered to be the Data Controller of your personal data.
The use of the website “https://omilia.com/” (hereinafter the “Website”) is subject to the present data protection notice (hereinafter the “Notice”) and the Notice regarding the processing of personal data via the use of trackers (hereinafter the “Notice on the use of trackers”).
References in this Notice to “you”, “your” and “user(s)” are references to individuals whose personal data we process, (e.g., natural persons accessing, browsing or using the Website) in the context of the purposes indicated below.
Omilia complies with the provisions of applicable legislation regarding the protection of personal data, including the European (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation”, hereinafter “GDPR”).
This Notice sets out the details regarding the collection and further processing of your personal data when visiting and using our Website, including any data you may provide through this Website or due to its interaction with other Websites. The aim is to inform you in advance about the processing of your personal data depending on your interaction with the Website, including amongst others, the purposes for and legal basis on which we process your personal data, any recipients of your personal data, and the rights you are entitled to exercise under applicable data protection law.
This Notice should be taken into account along with any other relevant Notice(s) or any other Notice we provide when collecting and processing your personal data in special cases.
We encourage you to read carefully this Notice and the additional Notice on the use of trackers.
By using the Website you declare and acknowledge that you have been informed about the processing of your personal data by having read and understood the present Notice.
Definitions
Some of the terms included in this Notice are legal terms defined by the regulatory frameworks. Therefore:
Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Personal Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Consent: means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the Processing of Personal Data relating to him or her;
Data Controller: means the natural or legal person, public authority, agency or other body which alone or jointly with others, determines the purposes and means of the Processing of personal data;
For more information about the definitions please see Article 4 of the GDPR.
Our Principles regarding collecting and Processing your Personal Data
The collection and further Processing of your Personal Data by Omilia is governed by the following principles as further specified by the GDPR and all other applicable privacy regulations/acts:
- Lawfulness, fairness, and transparency
- Purpose limitation
- Data minimization
- Data accuracy
- Storage limitation
- Integrity and Confidentiality
- Accountability
We do everything possible to implement the above principles at all stages of interaction with you through this Website.
Omilia is committed not to sell Personal Data to third parties for commercial purposes, nor process such information for targeted advertising or profiling, neither for any monetary or other valuable consideration.
Personal Data we collect and the processing purposes and relevant legal basis
We collect and further Process your Personal Data that are necessary depending on the context of your interaction with the Website i.e., which Website functionalities your use and how. Below we set out which Personal Data we Process for each purpose and on which legal basis.
| Purpose of Processing | Device information / Categories of Personal data | Legal basis |
| To ensure the secure, efficient and compatible operation of the Website, including protection against malicious activity and system diagnostics. | IP address, date/time of access, URLs, browser and device information, Log data (e.g., server error logs, firewall logs) | Our legitimate interest to monitor how you use the Website in order to ensure the efficient and secure operation, also for reasons of fraud and misuse detection and prevention. |
| To perform actions explicitly requested by the user e.g., properly loading the Website, logging into your account.Without the Processing of device information, we are unable to load the Website. Without the collection and further Processing of login credentials we will not be able to provide you access to your account. | IP address, login credentials, technically essential cookies. User-Agent (browser, device info, OS), browser language, date and time of visit, URL, Referrer URL | Performance of contract |
| To accommodate your request to: – Arrange a demonstration of our technology (Book a demo) or – download eBooks or analysis reports orWithout your Personal Data (except optional ones) we will not be able to book a demo nor to provide you with the eBook or analysis report you wish to request. | First name, last name, company, business email, job title. Optional: Country, number of employees, industry, function, any questions/comments you include in the dedicated field | Performance of contract |
| To accommodate your request to access ROI calculator. Without your Personal Data (except optional ones) we will not be able to provide your access to ROI calculator. | First name, last name, company, email address | Performance of contract |
| To respond to your message submitted through contact forms. | First name, last name, company, business email, job title. Optional: Country, number of employees, industry, function, any questions/comments you include in the dedicated field | Our legitimate interest to respond to your message |
| To send you newsletters with information about our events and news via email | First name, last name, company, business email, job title. Optional: Country, number of employees, industry, function | Your Consent |
We use cookies and other technologies, such as web beacons, web storage, and unique ad ids (collectively referred as “trackers”), through which we also collect information about you. Please find more information about our trackers on our Notice on the use of trackers.
Who we share your data with
We engage external service providers in order to outsource certain tasks, who in the context of the provision of their services to us, if necessary and to the extent necessary, access and further Process your Personal Data. These service providers include IT and system administration services providers data hosting services providers, marketing communications agencies, IT support services providers, consultants, legal counsels, accountants and auditors. Personal Data may be shared with or accessed by other entities within our corporate group, strictly on a need-to-know basis, for purposes such as internal administration, IT support, customer relationship management or business development. To the extent required based on a legal obligation to which we are subject to, we may share Personal Data with law enforcement authorities, government authorities, competent independent regulatory/ supervising authorities, competent courts and other judicial authorities. If necessary and to the extent necessary, Personal Data may be shared with third parties involved in case of merger or acquisition or in connection with a commercial transaction, where we are seeking financing, investment, support or funding.
Some of these recipients may be located outside of the European Economic Area – for more information on how we protect your personal data outside of the EEA, see “International Data Transfers”.
How long your personal information will be kept
Your Personal Data Processed for the aforementioned purposes will generally be retained for as long as it is necessary to fulfil the purposes we collected it for depending on the Website functionality you interact with, e.g., if you request a demo or a meeting, for as long as needed to accommodate your request. If you maintain an account, we will keep your Personal Data for as long as you maintain the account active. If your Consent to receiving our newsletters, we will retain your Personal Data until you withdraw your Consent. Once the data Processing purpose is completed, we will delete your Personal Data, unless statutory retention requirements apply (e.g., to comply with regulatory and accounting requirements, or for the establishment or defense of legal claims).
With regard to the retention of information collected via trackers, please read our Notice on the use of trackers.
International Data Transfers
In the framework of cooperation with the aforesaid recipients (under section “Who we share your data with”), any transfer of your Personal Data outside the EU/EEA for the purpose of achieving the above Processing purposes, due to sharing of Personal Data with them, will be based on an adequacy decision issued by the European Commission or subject to suitable and appropriate safeguards and conditions to ensure an adequate level of data protection, e.g., data transfer agreements based on standard contractual clauses approved by the European Commission. Transfers of Personal Data to other entities within our corporate group that are outside the EU/EEA are based on signed internal Agreements incorporating the European Commission’s Standard Contractual Clauses and have a Transfer Impact Assessment conducted (as required by the relevant data protection legislation, including GDPR). For further information on how Omilia protects Personal Data when transferred outside the EU/EEA or in order to obtain a copy of the safeguards we implement to protect Personal Data when transferred outside the EU/EEA, please contact us at dpo@omilia.com.
Your rights as per the data the website collects
Under the conditions provided in the relevant legislation, you have the following rights regarding the protection of your Personal Data:
- Right of access: You may contact us in order to be informed and receive explanations as to whether we process Personal Data that concern you, the categories of such data, as well as how we process them. You can also request a copy of your Personal Data which we process.
- Right to rectification: If you believe that your data are inaccurate or are missing, you have the right to request the rectification or the completion thereof.
- Right to erasure: Under appropriate circumstances, such as, when the data are no longer necessary or if you have withdrawn your Consent, you can request us to proceed with erasure of the data.
- Right to restriction of Processing: If you believe that your data are inaccurate or that Processing is unlawful or that we no longer need the data or you have objections to the automated Processing (if applicable), you have the right to request the restriction of Processing.
- Right to data portability: You may request to receive the data concerning you in a structured, commonly used and machine-readable format, as well as to transfer those data to another organization (controller), which you will indicate to us.
- Right to withdraw your Consent: You may withdraw your Consent at any time, without your withdrawal affecting the lawfulness of the Processing based on your consent before its withdrawal.
- Right to object: You may object to the Processing of your Personal Data and we will stop Processing your Personal Data, unless, inter alia, there are compelling legitimate grounds for the Processing which override your interests, rights and freedoms. You also have the right to object when a decision concerning you is based solely on automated Processing, including profiling, and this decision produces legal effects concerning your or significantly affects you.
Security measures
Considering the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of Processing.
How to exercise your rights
The exercise of any of the rights described above can be done by contacting our Data Protection Officer by email at dpo@omilia.com. You can also send us a written letter to:
Omilia
2 Efkalipton,
Marousi,
Athens, 15126
Personal Data Protection Authority
You have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus with regard to matters that concern the Processing of your Personal Data by Omilia. The Office is based in Nicosia (Kypranoros 15, Nicosia 1061 , Cyprus). More information on the competence of the Office and how to lodge a complaint, you can find at www.dataprotection.gov.cy .
Changes to this Notice
We may update this Notice from time to time (e.g., to reflect a material change in the applicable legal framework or a change in our practices). In such a case, the new version will be posted on the Website with a new date at its bottom to reflect the date of update. The user should check this page regularly for updates.
Last updated: Monday, September 22, 2025
