CCW Berlin - Omilia

About the event

CCW Berlin is Europe’s leading event focused on the future of customer dialogue, featuring a comprehensive showcase of industry solutions. Across four conference days and three trade-show days, attendees will gain structured insights into developments in generative AI, multichannel service and customer-experience optimisation.

What to expect from us

Learn how leading brands like Purolator, PSEG and Discover are using Omilia’s solutions to enable safe, personalized, and cost-effective AI-first contact centers.
See our Self-Learning CX Agents that learn from every interaction to continuously optimize outcomes, combining insights with human feedback to improve performance for smarter, faster, more personalized CX every day.

See our Agentic AI Adoption Framework, a step-by-step framework for safely, responsibly and effectively scaling agentic AI while managing risk.
Get hands on with demos of our agentic AI platform, CoPilot, Agent Assist, voice authentication and multi-layered anti-fraud solutions.

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