Featured in Call Center Times
Generative AI is emerging as a transformative force in customer service and enterprise operations. In this recent article for Call Center Times, Claudio Rodrigues, Chief Product Officer at Omilia, looks into how businesses can unlock the full potential of GenAI by integrating it with their proprietary data.
While many organisations are adopting AI technologies, the true competitive advantage lies in leveraging unique, internal datasets. By training AI models on proprietary information such as customer interactions and internal processes, companies can achieve more personalised and efficient outcomes. This approach not only benefits customer experiences but also streamlines enterprise workflows.
However, the journey to effective AI integration isn’t without challenges. Data readiness is a critical factor, with only 24% of businesses feeling fully prepared in terms of data organization. Ensuring high-quality, structured data is essential for AI models to function optimally and deliver accurate results.
The article also discusses the importance of data security and the need for businesses to establish robust data governance frameworks. By addressing these aspects, organizations can confidently harness GenAI to drive innovation and maintain a competitive edge in their respective industries.To learn more about these insights, read the full article on Call Center Times:
