Featured in Industry Today
In the rapidly evolving energy sector, utility companies are leveraging AI to revolutionise customer engagement. In this recent article for Industry Today, Dimitris Vassos, CEO and co-founder of Omilia, looks into the transformative impact of AI on utilities, highlighting how these technologies are reshaping customer interactions and operational efficiencies.
The article explores various AI-driven solutions that utilities are adopting to meet the growing expectations of their customers. From intelligent virtual assistants that provide real-time support to predictive analytics that anticipate customer needs, AI is enabling utilities to offer more personalized and proactive services. These advancements not only enhance customer satisfaction but also streamline internal processes, leading to increased efficiency and cost savings.
The piece discusses the role of AI in facilitating seamless communication across multiple channels, ensuring that customers receive consistent and timely information. By integrating AI into their customer engagement strategies, utility companies are better equipped to handle inquiries, manage outages and provide energy-saving recommendations, thereby buliding stronger customer relationships.
As the energy industry continues to embrace digital transformation, the adoption of AI technologies stands out as a key driver of innovation. Utility companies that invest in AI are not only enhancing their customer engagement but also positioning themselves for long-term success in a competitive market.To gain deeper insights into how AI is powering up customer engagement in the utility sector, read the full article on Industry Today:
