Omilia deepens its UK presence through an expanded partnership with Route 101 to deliver transformative Agentic AI customer experiences, at scale.
Athens, Greece – October 15th, 2025 – Omilia, a global leader in Conversational AI (CAI), today announced that Route 101, a leading integrator of next-generation customer engagement technologies, has achieved Omilia Certified Implementation Partner (CIP) status, marking a significant milestone in the companies’ growing partnership. This certification underscores Route 101’s expanding in-house expertise and proven ability to deliver advanced AI-driven customer experiences at scale.
Route 101 has successfully deployed Omilia’s Conversational and Agentic AI solutions across multiple industries, including financial services and travel. Recent highlights include a Digital Channel AI Agent for a leading financial services provider and a Voice AI Agent for a major cruise company. These projects have transformed customer interactions, streamlined operations, and demonstrated the tangible value of Agentic AI.
“Achieving CIP status is a proud moment for our team and formal recognition of the transformative work we’ve been doing with Omilia,” said Peter Thompson, Head of CX Shared Services at Route 101. “We are passionate about helping clients embrace AI to improve both efficiency and customer experience. This partnership gives us the expertise, the leading platform from Omilia, and the momentum to accelerate that journey even further.”
Omilia’s Certified Implementation Partner program represents the highest standard of partner excellence, requiring rigorous training and evidence of delivering exemplary service to customers. Route 101’s accreditation validates its technical depth, industry knowledge, and ability to deliver measurable business outcomes for enterprises adopting Agentic AI.
“Route 101 has quickly proven itself as a trusted partner, combining technical expertise with a strong focus on customer outcomes,” said Dimitris Vassos, CEO and co-founder of Omilia. “With their track record of successful implementations, we’re excited to expand our collaboration and bring the power of Agentic AI to even more organizations across the UK and beyond.”
By blending Omilia’s AI-first platform with its ecosystem of cloud contact centre solutions, Route 101 is uniquely positioned to help enterprises deliver seamless, personalized, and secure customer experiences across every channel.
