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What is Conversational AI? A 2023 CAI Customer Service Guide
For years, having a productive conversation with a computer was solidly in the realm of science fiction. On Star Trek, Captain Kirk could ask a…
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Blogs
Banking in the Digital Era: The Role of AI in Enhancing Fulfillment and Trust
The modern banking industry traces its origins to Amsterdam in the 17th century. Over time, new technologies like paper money, the printing press,…
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Blogs
The Secret to Creating a Smarter Chatbot that Won’t Go Rogue
You’ve probably been hearing a lot about ChatGPT and Bing Chat AI. Large language model (LLM) AI chatbots like these are currently all the rage,…
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Case Studies
Leading Multinational Financial Services Company Boosts Customer Satisfaction with Conversational AI 
The company’s chief architect stated, “We were facing a major problem with our older IVR system. It was going to end-of-life, and it was…
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