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Enhancing IT Support with Conversational AI for Streamlined Issue Resolution and User Assistance
Employees often face IT issues, from software glitches to hardware malfunctions that disrupt their productivity. Traditional IT support can consume significant resources, both in terms of time and personnel. IT professionals spend extensive hours on routine tasks, wasting valuable resources amidst a talent shortage and rising demand. Omilia’s Conversational AI for IT Helpdesk automates routine tasks allowing skilled IT staff to focus on complex challenges so you can enhance productivity and maximize efficiency.
Automate routine tasks such as password resets, and FAQs, and provide instant support for your employees, reducing response times and minimizing downtime for users.
Streamline IT Approvals
Eliminate the need for formal tickets or manual approval processes and instead handle simple requests like software installations or access permissions swiftly with AI.
Instant Responses
AI can instantly manage routine tasks, such as password resets and system configurations, by referencing a knowledge base. This quickly resolves issues and frees up IT experts for more complex challenges.
Scalability
Conversational AI can be set up in minutes with pre-trained tasks to handle thousands of questions simultaneously without fatigue or delay, ensuring prompt and efficient support for your employees.
Increase employee satisfaction with faster response times and quicker issue resolution.
Consistency and Accuracy
Conversational AI integrates with internal databases ensuring it retrieves the most up-to-date accurate IT information, so it can deliver consistent and accurate responses to employees and reduce the risk of error.
Easy Multi-Channel Access
Employees can access support through various channels (chat, voice, email) using a single, unified interface.
24/7 Accessibility
Ensure support availability around the clock, enabling employees to resolve issues promptly regardless of time zones or working hours minimizing downtime and improving business continuity.
01/06/2024
Reviewer Role:
Engineering - Other
Company Size:
10B - 30B USD
Industry:
Banking Industry
Overall, a very positive experience. Vendor is very receptive of their customer feedback. Very good customer service.
Read More24/07/2024
Reviewer Role:
IT Services
Company Size:
10B - 30B USD
Industry:
Banking Industry
Every employee of Omilia I came into contact with is proud of their company and wants every engagement to be a successful one.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Our overall experience with implementing with the Omilia project team was excellent. They quickly understood our requirements and also offered feedback and potential room for improvement.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Collaboration with the project team and their ability to deliver on complex use case requirements such as multi intent transaction automation, alpha-numeric, and multi-language, allowed us to achieve deployment with faster speed to market.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
1B - 3B USD
Industry:
Banking Industry
Stable network that works great for the self-service of our client's needs. Seamless workflow when changes are needed to update intents
Read More11/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Travel and Hospitality Industry
Omilia has gone above and beyond to meet our needs. Our deployment was quick, and the support was excellent.
Read More11/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Travel and Hospitality Industry
We have been very impressed with Omilia's IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised.
Read More11/07/2024
Reviewer Role:
Engineering - Other
Company Size:
10B - 30B USD
Industry:
Banking Industry
Omilia has been very responsive to issues and questions we have had through the entire process.
Read More15/07/2024
Reviewer Role:
Operations
Company Size:
250M - 500M USD
Industry:
Energy and Utilities Industry
Omilia teams were able to deliver on complex use cases quickly, helping us meet our delivery schedule. They continue to collaborate closely with our teams on IVR optimizations.
Read More15/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
10B - 30B USD
Industry:
Manufacturing Industry
Excellent experience. Leveraged Omilia to deliver an improved customer experience.
Read More16/07/2024
Reviewer Role:
Operations
Company Size:
250M - 500M USD
Industry:
Travel and Hospitality Industry
Omilia has been a great partner from the first POC test to market test.
Read More17/07/2024
Reviewer Role:
Product Management
Company Size:
<50M USD
Industry:
Energy and Utilities Industry
Very responsive and knowledgeable, easy to work with, work ethics are high
Read More18/07/2024
Reviewer Role:
IT
Company Size:
1B - 3B USD
Industry:
Transportation Industry
The implementation team from Omilia was amazing and made our rollout simple. Omilia is a true partner and focuses on how to further our business needs.
Read More18/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
1B - 3B USD
Industry:
Banking Industry
They are always supportive and deliver great service and assistance when needed
Read More19/07/2024
Reviewer Role:
Engineering - Other
Company Size:
250M - 500M USD
Industry:
Banking Industry
Ability to deliver complex use cases with top quality; agility and top speed. Hundreds of out of the box functionalities in the contact center space.
Read More19/07/2024
Reviewer Role:
Product Management
Company Size:
<50M USD
Industry:
Banking Industry
Omilia has been a great partner for us to date, and has been particularly flexible/accomodating to our unique needs. We have a strong POV/vision of vision for IVR both from customer/business and E2E tech stack perspectives, of which Omilia has been fully aligned and supporting.
Read More26/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities Industry
The team has been very attentive to our needs and expectations and has been fairly consistent with communication. The uptime of the system and updates has been satisfactory.
Read More29/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Banking Industry
This is an exclusive package of functions that is based on the cloud. NLU corresponders perfectly to the Greek Language. The cooperation is at a very high level and efficient and with deliverables as agreed.
Read More29/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
3B - 10B USD
Industry:
Healthcare and Biotech Industry
The Omilia team is compiled of experts. They care about the functionality of their product and the success of their clients. I felt valued as a customer.
Read More29/07/2024
Reviewer Role:
Software Development
Company Size:
3B - 10B USD
Industry:
Banking Industry
Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do.
Read More01/08/2024
Reviewer Role:
Sales and Business Development
Company Size:
250M - 500M USD
Industry:
Telecommunication Industry
Our ICT Sales team resells OCP as part of ICT projects solutions. This is a great experience because: 1) OCP is user-friendly and allows quick deployment, 2) OCP is well accepted from the part of our customers, 3) Omilia is a well committed partner.
Read More05/08/2024
Reviewer Role:
Engineering - Other
Company Size:
30B + USD
Industry:
Banking Industry
Omilia has been an outstanding partner, providing excellent resources to support our growth and system utilization. Their product team aligns with our vision and has delivered numerous enhancements to meet our specific needs.
Read More28/08/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Omilia has been a great partner. They have delivered amazing AI solutions that fits our needs. The team that has been working with us are phenomenal and best at what they do. They are customer focused and always come up with innovative solutions that are very helpful to our business. Omilia team is very adjustable to the time and needs of the customer.
Read More