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Drive Engagement with Smart Chatbots that Understand Your Customers.
Humanity needs technology to evolve, to be more human-like. We see a world where technology understands all human natural language; where humans no longer need to learn or adapt to technology but can communicate with it across any medium.
We strive to provide the highest quality of automated customer service to consumers and generate irrefutable business benefits for the enterprise.
Omilia Cloud Platform revolutionizes the way that Conversational AI technology is delivered to the market. With decades of specialist expertise in customer service automation, vast amounts of real-world data, and streamlined operationalization over the cloud, we aim to accelerate the proliferation of AI to the benefit of consumers and enterprises.
What sets OCP apart from the competition, is our relentless focus on real-world results at scale.
"We are in the business of destroying IVR as a legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do”
It started as a contact center integrator, building solutions on top of 3rd party software.
Omilia’s first customer was Blue Star Ferries in Greece.
It allows a free, natural dialog between the system and the caller.
Speech-to-Text reaches the same and even higher levels than legacy vendors.
One year later it deploys the first truly Conversational Virtual Agent solution in RBC.
Omilia launches Omilia Cloud Platform
Omilia recognized as a Leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
Omilia recognized as a Leader in IDC Worldwide General Purpose Conversational AI Software Vendor Assessment and Everest Group Conversational AI Products PEAK Matrix Assessment
Agent Assist provides AI-Assisted Real-Time Support for Agent to Customer Conversations
Optimized for Customer Service LLM for runtime features
