Legacy touchtone IVRs frustrate customers and burn out agents.
In this 2-minute video, Discover’s team explains why they moved beyond touchtone to natural language automation with Omilia, and what changed: customer satisfaction scores climbing with every implementation, and agents getting the right call, the first time, instead of transferring customers around.
The result: better experiences for customers, less friction for the people serving them.
“I’m really proud that we’re able to provide both customer and agent experiences far and above what we could have on our legacy system.”
Watch how Discover and Omilia are redefining what automated servicing can do.
