Close

We’re excited to join forces with Route 101 to power improved customer experience across voice and digital channels in the U.K!

“This partnership reflects our desire to work with companies that share our vision for delivering experiences that matter. We are always looking for ways to make the customer service experience faster and smarter, and with Route 101, we have a unique opportunity to revolutionise how businesses in the U.K. interact with their customers. Bringing Route 101’s capabilities together with our Conversational AI solution will advance the contact centre industry and improve customer interactions for generations to come,” said Dimitris Vassos, CEO at Omilia.

AI TechPark picking up on the Omilia and Route 101 partnership here.

More from Omilia

Analyst Reports
Gartner® Voice of the Customer for Enterprise Conversational AI Platforms 2024
Omilia is the Only 2024 Customers’ Choice for Enterprise Conversational AI Platforms on Gartner® Peer Insights™ Omilia has been recognized as a…
Blogs
AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
Book a demo