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Drive Engagement with Smart Chatbots that Understand Your Customers.
Humanity needs technology to evolve, to be more human-like. We see a world where technology understands all human natural language; where humans no longer need to learn or adapt to technology but can communicate with it across any medium.
We strive to provide the highest quality of automated customer service to consumers and generate irrefutable business benefits.
Omilia Cloud Platform revolutionizes the way that Conversational AI technology is delivered to the market. With decades of specialist expertise in customer service automation, vast amounts of real-world data, and streamlined operationalization over the cloud, we aim to accelerate the proliferation of AI to the benefit of consumers and businesses.
What sets OCP apart from the competition is our relentless focus on real-world results at scale.
"We are in the business of destroying IVR as a legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do"
It started as a contact center integrator, building solutions on top of 3rd party software.
Omilia’s first customer was Blue Star Ferries in Greece.
It allows a free, natural dialog between the system and the caller.
Speech-to-Text reaches the same and even higher levels than legacy vendors.
One year later, it deploys the first truly Conversational Virtual Agent solution in RBC.
Omilia launches Omilia Cloud Platform.
Omilia is recognized as a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
Omilia is recognized as a Leader in IDC Worldwide General Purpose Conversational AI Software Vendor Assessment and Everest Group Conversational AI Products PEAK Matrix Assessment
Agent Assist provides AI-assisted real-time Support for Agent to Customer Conversations
Optimized for Customer Service LLM for runtime features
Omilia is the Only 2024 Customers’ Choice for Enterprise Conversational AI Platforms on Gartner® Peer Insights™
Groundbreaking Gen AI-powered call quality management solution
Helping companies adopt Agentic AI safely, responsibly, and effectively at scale
Responsible innovation & Inclusion statement
We are committed to responsible innovation and ethical business practices—designing our AI solutions to be inclusive, accessible, and non-discriminatory, in line with the EU AI Act, the European Accessibility Act (EAA), the Web Content Accessibility Guidelines (WCAG), and the General Data Protection Regulation (GDPR). We do not tolerate discrimination of any kind and ensure that all employees are treated with dignity, fairness, and respect, regardless of gender, age, race, religion, disability, sexual orientation, or any other protected characteristic. Our business is guided by the principles of transparency, accountability, and social responsibility.
Accessibility statement
Omilia is committed to providing an accessible website experience for all users. Our website is partially conformant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, meaning some parts of the content may not fully meet the accessibility standard. We welcome your feedback and encourage you to contact us at marketing@omilia.com if you encounter any accessibility barriers. We aim to respond within 10 business days. This statement was last updated on 28 May 2025.
